Add office photos
Filter interviews by
TrueFill Software Support Specialist Interview Questions, Process, and Tips
TrueFill Software Support Specialist Interview Experiences
1 interview found
Selected
I applied via Recruitment Consulltant and was interviewed before Mar 2023. There were 2 interview rounds.
(3 Questions)
- Q1. How to deal with escalation?
- Ans.
Escalation can be handled by actively listening to the customer, empathizing with their situation, offering solutions within your scope of work, and involving higher-level support if necessary.
Listen actively to the customer's concerns and issues
Empathize with the customer's situation and show understanding
Offer solutions within your scope of work to resolve the issue
If necessary, involve higher-level support or escala
- Q2. How to handle P0 request from customer?
- Ans.
Handle P0 request from customer by prioritizing and escalating as needed.
Acknowledge the P0 request immediately to show urgency
Assess the impact and severity of the issue
Escalate to higher level support or management if necessary
Provide regular updates to the customer on the progress
Work on resolving the issue with a sense of urgency
- Q3. What is ITSM process?
- Ans.
ITSM process stands for Information Technology Service Management process, which involves managing and delivering IT services to meet the needs of an organization.
ITSM process involves defining, analyzing, planning, implementing, and managing IT services.
It focuses on aligning IT services with the needs of the business and customers.
ITSM processes often include incident management, problem management, change management...
(3 Questions)
- Q1. How will you provide application support if there is no technical support available at the time?
- Ans.
I would utilize my problem-solving skills, research abilities, and knowledge of the application to troubleshoot and resolve issues independently.
Utilize online resources such as forums, knowledge bases, and documentation to find solutions
Use my understanding of the application's functionality to identify potential causes of issues
Experiment with different troubleshooting methods to isolate and resolve the problem
Docume...
- Q2. What is SLA in internal issue handling?
- Ans.
SLA in internal issue handling refers to the agreed upon time frame within which internal issues must be resolved.
SLA stands for Service Level Agreement
It defines the level of service expected by the customer
It includes response time, resolution time, and escalation procedures
For example, an SLA for internal IT issues may require a response within 4 hours and resolution within 24 hours
- Q3. How will you deal with the issue if there is some issue for which you need to take approval from stakeholder and they are not available?
Interview Preparation Tips
- Ticketing platform
- serviceNow
- Azuredesk
- Customer Support Operations
Having knowledge of handing tickets, priority and coordination between dev team and end user.
Skills evaluated in this interview
Interview questions from similar companies
Software Developer Interview Questions & Answers
Sagacious IP
058 Abhilakshya Rajrah
posted on 9 Dec 2024
(3 Questions)
- Q1. 2 sum in array
- Ans.
The Two Sum problem involves finding two numbers in an array that add up to a given target value.
Iterate through the array and store the difference between the target and current element in a hashmap
Check if the current element exists in the hashmap, if yes return the indices
Time complexity can be reduced to O(n) using a hashmap
- Q2. Reverse a linked list
- Ans.
Reverse a singly linked list and return the reversed list.
Iterate through the linked list and reverse the pointers to point to the previous node instead of the next node.
Use three pointers to keep track of the current, previous, and next nodes while reversing the list.
Update the head of the list to be the last node after reversing.
- Q3. In given time slots , find conflicting time slots
(2 Questions)
- Q1. Asked about projects
- Q2. Longest palindrome
- Ans.
Find the longest palindromic substring in a given string.
Iterate through each character in the string and expand around it to find palindromes
Use dynamic programming to optimize the solution
Consider both odd and even length palindromes
I applied via campus placement at St Stanley College of Engineering, Arang and was interviewed in Oct 2024. There were 3 interview rounds.
Had 50 qsns in 45 min
Had 5 qsns to execute topics like tress and graphs
(2 Questions)
- Q1. Sql queries and how to extract the data
- Q2. Oops concepts and their execution
- Ans.
Oops concepts are fundamental principles of object-oriented programming that help in organizing and designing code efficiently.
Encapsulation: Bundling data and methods that operate on the data into a single unit (class).
Inheritance: Allowing a class to inherit properties and behavior from another class.
Polymorphism: Ability of objects to take on multiple forms or have multiple behaviors.
Abstraction: Hiding the complex ...
Interview Preparation Tips
Skills evaluated in this interview
I applied via Company Website and was interviewed in Jun 2024. There were 3 interview rounds.
Coding Test consists of 3 Problem Question (2 Logical questions and 1 SQL Query ) and Around 20 MCQS
Platform - CoderByte
30 Aptitude Question
3 Mail Writing Question
(5 Questions)
- Q1. Explain 1st Problem Solved in Coding Test. Optimize it.
- Ans.
Solved a sorting problem by implementing quicksort algorithm.
Implemented quicksort algorithm to efficiently sort the array.
Used recursion to divide the array into smaller subarrays and sort them individually.
Optimized the algorithm by choosing a pivot element strategically to minimize comparisons.
- Q2. Explain 2nd Problem Solved in Coding Test. I failed 1 test case in 1st round which was told to solve again.
- Q3. Explain 3rd Question based on SQL Query.
- Ans.
The 3rd question based on SQL query likely refers to a specific query or scenario related to SQL.
Understand the context of the query being asked about
Analyze the structure and purpose of the SQL query
Explain the expected output or result of the query
- Q4. Write a code to Reverse Digits.
- Ans.
Code to reverse digits of a number
Use modulo operator to extract the last digit of the number
Multiply the result by 10 and add the next digit until all digits are reversed
Handle negative numbers separately by converting to positive before reversing
- Q5. A problem question for solving a SQL Query.
Interview Preparation Tips
Stay continuously in contact, call the HR for updates as they don't call you, We need to call them else you will wait entire life.
Skills evaluated in this interview
disha de
(1 Question)
- Q1. LLD Question on hackerrank platform
I applied via Hirist and was interviewed in Apr 2024. There were 3 interview rounds.
Coding Test was on Coderbyte. Consisted 4 questions. 1 coding and 3 of web developement.
(1 Question)
- Q1. General HR questions.
(1 Question)
- Q1. General Techinal questions
Interview Preparation Tips
- HTML
- CSS
- Javascript
Software Engineer Interview Questions & Answers
Contizant Technologies
Anonymous
posted on 7 Jun 2024
(2 Questions)
- Q1. Spark architecture.
- Q2. Narrow and wide transformations
Software Developer Interview Questions & Answers
Accucia Softwares Private Limited
Anonymous
posted on 22 Jul 2024
Selected
I applied via Walk-in and was interviewed before Jul 2023. There were 4 interview rounds.
Coding test duration is 30 to 40 min
on paper pen and topic is simple like related to string,pattern and number's
(2 Questions)
- Q1. Introduction about yourself
- Q2. Salary expectation
(2 Questions)
- Q1. Related to the basic of html css and js
- Q2. Ask run time short code and explanation
(2 Questions)
- Q1. About yourself and other
- Q2. All about company your expectation and salary disscuced
Interview Preparation Tips
(1 Question)
- Q1. Strecture of sql statement
- Ans.
SQL statements are used to interact with databases by performing operations like querying, updating, and deleting data.
SQL statements are made up of keywords like SELECT, INSERT, UPDATE, DELETE, etc.
They are structured in a specific order, with clauses like WHERE, ORDER BY, GROUP BY, etc.
Tables are referenced using their names, and conditions are specified to filter data.
Joins can be used to combine data from multiple
Skills evaluated in this interview
Softwaretest Engineer Interview Questions & Answers
Tech Mahindra Foundation
Anonymous
posted on 25 Mar 2023
(2 Questions)
- Q1. Automation testing with testing tools
- Ans.
Automation testing with testing tools involves using software to execute tests and compare actual results with expected results.
Automation testing saves time and effort compared to manual testing
Testing tools like Selenium, Appium, and TestComplete are commonly used for automation testing
Automation testing can be used for regression testing, load testing, and performance testing
Automation testing requires programming s...
- Q2. Integration with automation Devops process
- Ans.
Integration with automation DevOps process is crucial for efficient software testing.
Automation testing tools can be integrated with DevOps tools like Jenkins, Git, and Docker.
Continuous integration and continuous delivery (CI/CD) pipelines can be set up for automated testing.
Test cases can be triggered automatically with each code commit or deployment.
Test results can be reported back to the development team for quick...
Interview Preparation Tips
Skills evaluated in this interview
TrueFill Interview FAQs
Tell us how to improve this page.
Interview Questions for Popular Designations
- Software Engineer Interview Questions
- Senior Software Engineer Interview Questions
- Associate Software Engineer Interview Questions
- Softwaretest Engineer Interview Questions
- Software Engineer Trainee Interview Questions
- Software Developer Intern Interview Questions
- Software Development Engineer Interview Questions
- Junior Software Developer Interview Questions
- Show more
Interview Questions from Similar Companies
|
Software Developer
14
salaries
|  ₹5 L/yr - ₹16 L/yr |
|
Business Analyst
7
salaries
| ₹8 L/yr - ₹24 L/yr |
|
QA Analyst
7
salaries
| ₹4.5 L/yr - ₹13 L/yr |
|
Senior Software Developer
4
salaries
| ₹13.5 L/yr - ₹22 L/yr |
|
Senior Software Engineer
4
salaries
| ₹14 L/yr - ₹30 L/yr |
Exl India
Amazon Sellers Services
Primus Global Technologies
GAMMON INDIA
Calculate your in-hand salary
- Home >
- Interviews >
- TrueFill Interview Questions >
- TrueFill Software Support Specialist Interview Questions
