TrueFill Interview Questions and Answers

Escalation can be handled by actively listening to the customer, empathizing with their situation, offering solutions within your scope of work, and involving higher-level support if necessary.

• Listen actively to the customer's concerns and issues

• Empathize with the customer's situation and show understanding

• Offer solutions within your scope of work to resolve the issue

• If necessary, involve higher-level support or escala

Handle P0 request from customer by prioritizing and escalating as needed.

• Acknowledge the P0 request immediately to show urgency

• Assess the impact and severity of the issue

• Escalate to higher level support or management if necessary

• Provide regular updates to the customer on the progress

• Work on resolving the issue with a sense of urgency

ITSM process stands for Information Technology Service Management process, which involves managing and delivering IT services to meet the needs of an organization.

• ITSM process involves defining, analyzing, planning, implementing, and managing IT services.

• It focuses on aligning IT services with the needs of the business and customers.

• ITSM processes often include incident management, problem management, change management...read more

I would utilize my problem-solving skills, research abilities, and knowledge of the application to troubleshoot and resolve issues independently.

• Utilize online resources such as forums, knowledge bases, and documentation to find solutions

• Use my understanding of the application's functionality to identify potential causes of issues

• Experiment with different troubleshooting methods to isolate and resolve the problem

• Docume...read more

SLA in internal issue handling refers to the agreed upon time frame within which internal issues must be resolved.

• SLA stands for Service Level Agreement

• It defines the level of service expected by the customer

• It includes response time, resolution time, and escalation procedures

• For example, an SLA for internal IT issues may require a response within 4 hours and resolution within 24 hours

The lifecycle of .NET object allocation and deallocation.

• Objects are allocated on the heap.

• Garbage collector manages memory and deallocates unused objects.

• Finalizers are called before deallocation.

• Dispose method can be used to release unmanaged resources.

• Weak references can be used to allow garbage collection of objects still in use.

SQL performance tuning for stored procedures

• Identify the bottleneck in the stored procedure

• Check for missing indexes and optimize them

• Use parameterized queries to avoid SQL injection attacks

• Avoid using SELECT * and only select necessary columns

• Use temporary tables or table variables for complex queries

• Avoid using cursors and use set-based operations instead

• Monitor server resources like CPU, memory, and disk usage

• Consid...read more