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I applied via Recruitment Consulltant and was interviewed before Mar 2023. There were 2 interview rounds.
Escalation can be handled by actively listening to the customer, empathizing with their situation, offering solutions within your scope of work, and involving higher-level support if necessary.
Listen actively to the customer's concerns and issues
Empathize with the customer's situation and show understanding
Offer solutions within your scope of work to resolve the issue
If necessary, involve higher-level support or escala
Handle P0 request from customer by prioritizing and escalating as needed.
Acknowledge the P0 request immediately to show urgency
Assess the impact and severity of the issue
Escalate to higher level support or management if necessary
Provide regular updates to the customer on the progress
Work on resolving the issue with a sense of urgency
ITSM process stands for Information Technology Service Management process, which involves managing and delivering IT services to meet the needs of an organization.
ITSM process involves defining, analyzing, planning, implementing, and managing IT services.
It focuses on aligning IT services with the needs of the business and customers.
ITSM processes often include incident management, problem management, change management...
I would utilize my problem-solving skills, research abilities, and knowledge of the application to troubleshoot and resolve issues independently.
Utilize online resources such as forums, knowledge bases, and documentation to find solutions
Use my understanding of the application's functionality to identify potential causes of issues
Experiment with different troubleshooting methods to isolate and resolve the problem
Docume...
SLA in internal issue handling refers to the agreed upon time frame within which internal issues must be resolved.
SLA stands for Service Level Agreement
It defines the level of service expected by the customer
It includes response time, resolution time, and escalation procedures
For example, an SLA for internal IT issues may require a response within 4 hours and resolution within 24 hours
The lifecycle of .NET object allocation and deallocation.
Objects are allocated on the heap.
Garbage collector manages memory and deallocates unused objects.
Finalizers are called before deallocation.
Dispose method can be used to release unmanaged resources.
Weak references can be used to allow garbage collection of objects still in use.
SQL performance tuning for stored procedures
Identify the bottleneck in the stored procedure
Check for missing indexes and optimize them
Use parameterized queries to avoid SQL injection attacks
Avoid using SELECT * and only select necessary columns
Use temporary tables or table variables for complex queries
Avoid using cursors and use set-based operations instead
Monitor server resources like CPU, memory, and disk usage
Consid...
posted on 28 Oct 2022
I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.
Not applicable , this was final round
I applied via LinkedIn and was interviewed in May 2024. There were 2 interview rounds.
Online coding test had two questions to be solved in 60 mins. Medium level questions to be expected.
I applied via Approached by Company and was interviewed in May 2024. There were 2 interview rounds.
Hashmap related question, easy bfs
I applied via Walk-in
Data structures and algorithms
Data structures and algorithms
I applied via Job Fair and was interviewed in Aug 2023. There were 3 interview rounds.
30min- Analytical questions
Coding round consists of two sections and each section has 2 questions. One question is based on oops to solve a real life problem.
The diamond problem is an ambiguity that occurs when a class inherits from two classes that have a common base class.
Occurs in multiple inheritance
Results in ambiguity in method resolution
Can be resolved using virtual inheritance
Example: Class A -> Class B, Class C -> Class D, Class B and Class D inherit from Class A, Class C inherits from both Class B and Class D
Virtual functions in OOPS allow a derived class to provide its own implementation of a method defined in the base class.
Virtual functions are declared in the base class and can be overridden by derived classes.
They enable polymorphism, allowing objects of different classes to be treated as objects of the same base class.
The virtual keyword is used to declare a function as virtual in the base class.
The derived class can...
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