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I applied via Recruitment Consulltant and was interviewed before Mar 2023. There were 2 interview rounds.
Escalation can be handled by actively listening to the customer, empathizing with their situation, offering solutions within your scope of work, and involving higher-level support if necessary.
Listen actively to the customer's concerns and issues
Empathize with the customer's situation and show understanding
Offer solutions within your scope of work to resolve the issue
If necessary, involve higher-level support or escala
Handle P0 request from customer by prioritizing and escalating as needed.
Acknowledge the P0 request immediately to show urgency
Assess the impact and severity of the issue
Escalate to higher level support or management if necessary
Provide regular updates to the customer on the progress
Work on resolving the issue with a sense of urgency
ITSM process stands for Information Technology Service Management process, which involves managing and delivering IT services to meet the needs of an organization.
ITSM process involves defining, analyzing, planning, implementing, and managing IT services.
It focuses on aligning IT services with the needs of the business and customers.
ITSM processes often include incident management, problem management, change management...
I would utilize my problem-solving skills, research abilities, and knowledge of the application to troubleshoot and resolve issues independently.
Utilize online resources such as forums, knowledge bases, and documentation to find solutions
Use my understanding of the application's functionality to identify potential causes of issues
Experiment with different troubleshooting methods to isolate and resolve the problem
Docume...
SLA in internal issue handling refers to the agreed upon time frame within which internal issues must be resolved.
SLA stands for Service Level Agreement
It defines the level of service expected by the customer
It includes response time, resolution time, and escalation procedures
For example, an SLA for internal IT issues may require a response within 4 hours and resolution within 24 hours
The lifecycle of .NET object allocation and deallocation.
Objects are allocated on the heap.
Garbage collector manages memory and deallocates unused objects.
Finalizers are called before deallocation.
Dispose method can be used to release unmanaged resources.
Weak references can be used to allow garbage collection of objects still in use.
SQL performance tuning for stored procedures
Identify the bottleneck in the stored procedure
Check for missing indexes and optimize them
Use parameterized queries to avoid SQL injection attacks
Avoid using SELECT * and only select necessary columns
Use temporary tables or table variables for complex queries
Avoid using cursors and use set-based operations instead
Monitor server resources like CPU, memory, and disk usage
Consid...
posted on 28 Oct 2022
I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.
Not applicable , this was final round
posted on 17 Aug 2023
I applied via Referral and was interviewed before Aug 2022. There were 2 interview rounds.
posted on 17 Aug 2024
I applied via Approached by Company and was interviewed before Aug 2023. There were 2 interview rounds.
I am most proficient in Java.
Extensive experience in developing applications using Java
Strong understanding of object-oriented programming principles
Familiarity with popular Java frameworks like Spring and Hibernate
I would design a system using scalable architecture, efficient data storage, and optimized query processing.
Utilize a distributed database system like Cassandra or Hadoop for storing large volumes of data
Implement data partitioning and sharding to distribute the data across multiple servers
Use indexing and caching mechanisms to optimize query performance
Employ load balancing techniques to evenly distribute incoming req...
posted on 12 Feb 2024
I applied via Walk-in and was interviewed in Jan 2024. There were 4 interview rounds.
They given some topic on gd
They gave some gd questions
posted on 17 Aug 2023
I applied via Walk-in and was interviewed before Aug 2022. There were 3 interview rounds.
Good level question. I have qualified for the next round
Basic to intermediate question, Cleared the test
posted on 22 Jul 2024
I applied via Walk-in and was interviewed before Jul 2023. There were 4 interview rounds.
Coding test duration is 30 to 40 min
on paper pen and topic is simple like related to string,pattern and number's
based on 3 interviews
Interview experience
based on 11 reviews
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