Travel Food Services Ltd Senior Guest Service Associate Interview Questions and Answers

Q1. How will you handle veg nonveg concern ?
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Q2. How to handle angary customer?
Ans. 
Handling an angry customer requires active listening, empathy, and a willingness to find a solution.
• Listen actively to the customer's concerns without interrupting them

• Empathize with the customer's frustration and acknowledge their feelings

• Apologize for any inconvenience caused and take responsibility for finding a solution

• Offer a solution that meets the customer's needs and expectations

• Follow up with the customer to e
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Q1. What do you know about Amex?
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Amex, also known as American Express, is a multinational financial services corporation known for its credit card services.
• American Express is commonly referred to as Amex.

• It is a multinational financial services corporation.

• Amex is known for its credit card services and rewards programs.

• The company was founded in 1850 and is headquartered in New York City.

• American Express cards are widely accepted worldwide.
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Q2. How does Amex make money?
Ans. 
American Express makes money primarily through fees charged to merchants and cardholders, as well as interest on outstanding balances.
• Merchant discount fees charged to businesses for accepting Amex cards

• Annual fees and interest charges on cardholders' balances

• Foreign exchange fees for international transactions

• Lending and investment services

• Partnerships with other companies for co-branded cards
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Q3. Talk me through your projects
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Q4. Details of linear and logistic regression
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Q5. SQL knowledge questions
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Q1. Why are you leaving your current organisation?
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Q2. Case study which involved a guesstimate
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Q3. Multiple puzzles and credit card industry knowledge
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Q4. Why are you interested in Amex
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The aptitude consisted of 45 questions in 30/45 minutes

There were two coding questions.

Q1. Work experience and relevance of your resume for Amex
Ans. 
My work experience includes roles in financial services and consulting, providing me with relevant skills for Amex.
• I have worked in financial services for 5+ years, including roles at a major bank and a fintech startup.

• I have experience in consulting, where I worked on projects related to financial analysis and strategy development.

• My resume highlights my expertise in financial modeling, data analysis, and client relat...read more
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Q2. Why change to Amex? What attracted you the most about Amex?
Ans. 
I changed to Amex for its reputation for innovation, strong company culture, and opportunities for growth.
• Reputation for innovation in the financial industry

• Strong company culture focused on employee development and diversity

• Opportunities for career growth and advancement within the company
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Q3. Technology questions such as how API works and your experience in working with data?
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Q4. How you used data management and analytics in your last role?
Ans. 
I utilized data management and analytics to track project progress, identify trends, and make data-driven decisions.
• Implemented data management systems to organize and store project data efficiently

• Utilized analytics tools to analyze project performance and identify areas for improvement

• Generated reports and dashboards to track key metrics and communicate findings to stakeholders

• Used data insights to make informed deci
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Q5. How you can make business decisions from data in your last role?
Ans. 
I used data analysis tools to identify trends, patterns, and correlations to inform strategic business decisions.
• Utilized data visualization tools to present key findings to stakeholders

• Conducted regression analysis to predict future outcomes based on historical data

• Collaborated with cross-functional teams to gather and analyze data from multiple sources
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Q6. How you solved any disagreement with your boss in last role?
Ans. 
I always approach disagreements with a focus on finding common ground and maintaining open communication.
• Listen actively to understand the boss's perspective

• Express my own perspective calmly and respectfully

• Seek a compromise or solution that benefits both parties

• Follow up to ensure the issue is fully resolved
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Q7. How will you approach different teams with requirements as a product manager?
Ans. 
I will approach different teams with requirements by understanding their unique needs, building relationships, and communicating effectively.
• Understand the goals and priorities of each team to tailor requirements accordingly

• Build relationships with key stakeholders to gain buy-in and support

• Communicate clearly and regularly to ensure alignment and address any concerns

• Collaborate with cross-functional teams to ensure al
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Q1. Logical Questions - Check out Geeks for Geeks Puzzles and memorise them all or atleast understand logic for each
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Q2. 3 ants around a triangle problem
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Q3. Find top 3 horses from 25 horses set
Ans. 
To find the top 3 horses from a set of 25 horses, we can sort them based on their performance or rankings.
• Sort the horses based on their performance or rankings

• Select the top 3 horses from the sorted list

• Consider factors like speed, endurance, and previous race results
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Q4. How will you approach conflicts at workplace?
Ans. 
I approach conflicts at workplace by actively listening, understanding all perspectives, and finding a mutually beneficial solution.
• Actively listen to all parties involved in the conflict

• Seek to understand the root cause of the conflict

• Encourage open communication and dialogue

• Find a mutually beneficial solution that addresses the concerns of all parties

• Mediate if necessary to facilitate resolution
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Q1. Behavioural questions
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Q2. How will you manage work life balance?
Ans. 
I prioritize tasks, set boundaries, delegate when necessary, and make time for self-care.
• Prioritize tasks based on deadlines and importance

• Set boundaries by establishing work hours and sticking to them

• Delegate tasks to team members when overwhelmed

• Schedule time for self-care activities like exercise, hobbies, and relaxation

• Communicate with supervisors and colleagues about workload and availability
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Q3. What are the 3 pillars of data management?
Ans. 
The 3 pillars of data management are data quality, data governance, and data security.
• Data quality ensures that data is accurate, complete, and reliable.

• Data governance involves establishing policies and procedures for managing data assets.

• Data security focuses on protecting data from unauthorized access or breaches.
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Q4. How will you solve disputes and disagreements with your manager?
Ans. 
I will approach disputes with my manager by actively listening, seeking common ground, and proposing solutions collaboratively.
• Actively listen to my manager's perspective and concerns

• Seek common ground and areas of agreement

• Propose solutions collaboratively, considering both perspectives

• Maintain professionalism and respect throughout the discussion

• Seek feedback and learn from the experience to prevent future conflicts
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Q1. Tell about your self
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Q2. Last company work experience
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Q1. About yourself and your family background
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Q2. About education qualification
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Q3. About your experience earlier
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Q4. About software knowledge and exel work
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Q5. That's all about that's it
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Q6. About the rules & responsibilities regarding duty.
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Q1. Just of work basis
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Q2. About your self etc.
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Q3. Whats your previous company name
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Q4. Whats your previous profile
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Q5. Why dis you join this company etc.
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