Teletech Customer Support Executive Interview Questions and Answers for Experienced

Q1. Give intro of yourself?
Ans. 
I am a Customer Support Executive with excellent communication skills and a strong background in resolving customer issues.
• I have over 5 years of experience in customer support roles, where I have successfully handled a wide range of customer inquiries and complaints.

• I am skilled in active listening and problem-solving, which allows me to understand customer concerns and provide effective solutions.

• I am proficient in u...read more
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Q2. How to handle irritated user/ customer?
Ans. 
To handle an irritated user/customer, listen actively, empathize, apologize, offer a solution, and follow up.
• Listen actively to understand their concerns and frustrations.

• Empathize with their emotions and acknowledge their feelings.

• Apologize sincerely for any inconvenience caused.

• Offer a solution or alternative to address their issue.

• Follow up to ensure their satisfaction and resolve any remaining concerns.
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Q1. Email writing, Typing test, typing speed?
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Q2. Comfortable to work in rotational shifts and week offs?
Ans. 
Yes
• I am comfortable working in rotational shifts and week offs.

• I understand the nature of the customer support role and the need for flexibility in working hours.

• I have previous experience working in similar shifts and have successfully managed my work-life balance.

• I am adaptable and can easily adjust my schedule to accommodate different shifts and days off.

• I believe that providing excellent customer support requires b...read more
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Q3. Comfortable working on weekend?
Ans. 
Yes, I am comfortable working on weekends.
• I understand the importance of providing support to customers even on weekends

• I am willing to adjust my schedule to accommodate weekend shifts

• I have previous experience working on weekends in a customer support role

• I believe in maintaining a good work-life balance and am willing to make the necessary sacrifices

• I am committed to providing excellent customer service, regardless o
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Q1. Generic hr questions pertaining to, tell me about yourself
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Q2. Tell me about your like, dislikes and sentence making ability.
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Q1. Asked the info abouth the customer support roles and responsibilities
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Versant round where you have to complete some given task given by them in a given time frame

Q1. Talk about your last trip?, Memorable holiday or trip?, About your idol, college life, school life etc
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Q1. Where manager will ask you some questions about anything but it will be questions mostly about yourself.
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Q1. Self introduction
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Q2. Your favourite topic
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Communication test and pronunciation skills

Q1. HR - about self introduction
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Q2. What is motivation for middle class boys !
Ans. 
Middle class boys are motivated by financial stability, career growth, and social status.
• Financial stability is a major motivator for middle class boys as they often come from families with limited resources.

• Career growth and opportunities for advancement are also important motivators as they seek to improve their economic status.

• Social status and recognition from peers and society can also be a driving force for motiv...read more
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