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TCS Citizen Service Executive Interview Questions and Answers

Updated 29 Mar 2024

TCS Citizen Service Executive Interview Experiences

5 interviews found

Interview experience
4
Good
Difficulty level
Hard
Process Duration
-
Result
Selected Selected
Round 1 - HR 

(3 Questions)

  • Q1. Regarding academic career
  • Q2. Regarding personal background
  • Q3. About how soon can join

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, prepare well regarding the profile.
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. 1.Tell me about yourself? 2.where you see in 5years? 3.Tell me anything in Hindi?
  • Q2. 4.Tell me about family background

Citizen Service Executive Interview Questions Asked at Other Companies

Q1. 4 lakh amount,what is the rate of 20 %
Q2. How handling customer
Q3. How increase sell
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Jun 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General information about yourself.

Round 3 - HR 

(1 Question)

  • Q1. General question regarding your subject .
Round 4 - HR 

(1 Question)

  • Q1. IQ test and personality check

Interview Preparation Tips

Interview preparation tips for other job seekers - stay confident always.

I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Brief introduction about yourself
Round 3 - HR 

(1 Question)

  • Q1. Brief introduction about yourself Previous company experience Salary discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Only two
round was there be confident about yourself what you are giving the information to interviewer

TCS interview questions for designations

 Customer Service Executive

 (10)

 Service Desk Executive

 (1)

 Service Coordinator

 (1)

 Customer Service

 (1)

 Service Analyst

 (1)

 Service Delivery Manager

 (5)

 Customer Service Associate

 (5)

 Customer Service Representative

 (2)

I applied via Walk-in and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Name , computer knowledge, salary package
  • Q2. Personal details family bagraund

Interview Preparation Tips

Interview preparation tips for other job seekers - When you go for interview gon on formel dress and speak confidently

Interview questions from similar companies

I applied via Naukri.com and was interviewed in Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What will you do if your target is not completed ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive

I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why u wanted job in tech Mahindra?
  • Ans. 

    I wanted a job in Tech Mahindra because of its reputation as a leading tech company and the opportunities it offers for career growth.

    • Tech Mahindra is known for its innovative solutions and cutting-edge technologies.

    • I am excited about the chance to work with a diverse team of talented professionals.

    • Tech Mahindra's global presence and client base provide immense learning and growth opportunities.

    • I believe in the company...

  • Answered by AI
  • Q2. If you're selected in this company what your going to do?
  • Ans. 

    If selected, I will utilize my sales expertise to drive revenue growth and exceed targets.

    • Develop and implement effective sales strategies

    • Build and maintain strong relationships with clients

    • Identify new business opportunities and expand customer base

    • Meet and exceed sales targets

    • Provide excellent customer service and support

    • Analyze market trends and competitor activities

    • Collaborate with cross-functional teams to achieve

  • Answered by AI
  • Q3. Tell me about your self
  • Ans. 

    Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.

    • 10+ years of experience in sales, with a focus on B2B sales

    • Consistently achieved or exceeded sales targets by 20% or more

    • Developed and maintained strong relationships with key clients, resulting in repeat business and referrals

    • Implemented effective sales strategies and tactics to drive revenue growth

    • Prof...

  • Answered by AI
  • Q4. Tell your previous experience in which company u have worked
  • Ans. 

    I have worked as a Sales Executive at XYZ Company.

    • Achieved 150% of sales target in the first quarter

    • Developed and maintained relationships with key clients

    • Implemented effective sales strategies resulting in a 20% increase in revenue

    • Trained and mentored new sales team members

    • Utilized CRM software to track and analyze sales data

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while introduceing your self and be fluent in communication skills...

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical realted to Sales
  • Q2. Why sales Job you interested

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I was interviewed in Nov 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 128 minutes
Round difficulty - Easy

Time of assessment: 10:00 am. You would recieve the Wipro Boarding Pass a day prior to the assessment after which you need to do a password reset. The Amcat platform was very user friendly. The coding ide was also lag-free.

  • Q1. 

    Star Pattern Generation

    Develop a function to print star patterns based on the given number of rows 'N'. Each row in the pattern should follow the format demonstrated in the example.

    The picture illustra...

  • Ans. 

    Function to print star patterns based on the given number of rows 'N'.

    • Iterate through each row from 1 to N

    • For each row, print spaces (N-row) followed by stars (2*row-1)

    • Repeat the above step for all rows to generate the pattern

  • Answered by AI
Round 2 - Face to Face 

Round duration - 20 minutes
Round difficulty - Easy

It was the technical round. It started around 11 am. The interviewer was very friendly and helped me along to get the approach of solving a given problem.

Round 3 - HR 

Round duration - 20 minutes
Round difficulty - Easy

The interview started at 8pm at night. The interviewer was very friendly and just wanted an honest conversation with the candidates.

Interview Preparation Tips

Professional and academic backgroundI completed Computer Science Engineering from SRM Institute of Science & Technology. Eligibility criteria60% overall in all educational qualifications, maximum of 3 years of gap in educationWipro Limited interview preparation:Topics to prepare for the interview - OOPS, DBMS, Any one programming language, DS(basics only), SDLCTime required to prepare for the interview - 0.5 monthsInterview preparation tips for other job seekers

Tip 1 : Be thorough with your project topics and subjects
Tip 2 : Be well versed with OOPS Concepts
Tip 3 : Be well versed with any one programming language you are comfortable in

Application resume tips for other job seekers

Tip 1 : Keep it to one page
Tip 2 : Do not lie on your resume

Final outcome of the interviewSelected

TCS Interview FAQs

How many rounds are there in TCS Citizen Service Executive interview?
TCS interview process usually has 2-3 rounds. The most common rounds in the TCS interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for TCS Citizen Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at TCS. The most common topics and skills that interviewers at TCS expect are Communication Skills, Customer Service, Interpersonal Skills, Operations and Computer Savvy.
What are the top questions asked in TCS Citizen Service Executive interview?

Some of the top questions asked at the TCS Citizen Service Executive interview -

  1. Personal details family bagra...read more
  2. IQ test and personality ch...read more

Tell us how to improve this page.

TCS Citizen Service Executive Interview Process

based on 4 interviews

1 Interview rounds

  • Resume Shortlist Round
View more

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TCS Citizen Service Executive Salary
based on 528 salaries
₹0.8 L/yr - ₹4 L/yr
At par with the average Citizen Service Executive Salary in India
View more details

TCS Citizen Service Executive Reviews and Ratings

based on 174 reviews

4.0/5

Rating in categories

3.6

Skill development

4.1

Work-life balance

3.7

Salary

4.3

Job security

4.1

Company culture

3.1

Promotions

3.8

Work satisfaction

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