Tata Motors Calling Agent Interview Questions and Answers for Freshers

A call center is a centralized office where customer service representatives handle incoming and outgoing telephone calls.

• Call centers are used by companies to provide customer support, sales, and telemarketing services.

• They can be inbound, outbound, or a combination of both.

• Call center agents use computer systems to access customer information and resolve issues.

• Metrics such as average handle time and first call resol...read more