Tata Motors Calling Agent Interview Questions and Answers

A call center is a centralized office where customer service representatives handle incoming and outgoing telephone calls.

• Call centers are used by companies to provide customer support, sales, and telemarketing services.

• They can be inbound, outbound, or a combination of both.

• Call center agents use computer systems to access customer information and resolve issues.

• Metrics such as average handle time and first call resol...read more

I remember playing hide and seek with my cousins during family gatherings.

• Playing with cousins during family gatherings

• Fond memories of hide and seek

• Excitement and laughter

• Feeling of togetherness and bonding

Yes, I enjoy working in the BPO field.

• I find the work challenging and rewarding.

• I enjoy interacting with customers and helping them with their needs.

• I appreciate the opportunities for growth and advancement in the industry.

• For example, in my previous BPO job, I was able to move up from a tele caller to a team leader position within a year.

• Overall, I find the BPO field to be a dynamic and exciting industry to work in.