Tata Communications Transformation Services Interview Questions, Process, and Tips

Q1. What is ospf ?
Ans. 
OSPF (Open Shortest Path First) is a routing protocol used to find the best path for data packets in IP networks.
• OSPF is a link-state routing protocol

• It uses Dijkstra's algorithm to calculate the shortest path

• OSPF routers exchange link-state advertisements (LSAs) to build a topology database

• It supports VLSM (Variable Length Subnet Masking) and CIDR (Classless Inter-Domain Routing)

• OSPF is widely used in large enterprise
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Q1. Alcatel Mux configuration Alcatel Mux Alarm Alcatel ISA card configuration Alcatel ISA card capacity Alcatel Alarm troubleshooting
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Q2. Alcatel Alarm rectification
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Objective type question
Repeat type question
Unseen passage type question

Its good and confirm your speaking skills.

Q1. What Full form CRC
Ans. 
CRC stands for Cyclic Redundancy Check, a method used to detect errors in data transmission.
• CRC is a type of hash function used to produce a checksum, which is a small, fixed-size value calculated from a larger set of data.

• The checksum is then transmitted along with the data and used at the receiving end to check for errors.

• If the checksum calculated at the receiving end does not match the transmitted checksum, it indi...read more
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What yout Requirement

Q1. Can you tell me about yourself?
Ans. 
I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving skills.
• I have over 3 years of experience in customer service roles, where I have honed my communication and interpersonal skills.

• I am proficient in handling customer inquiries, resolving complaints, and providing exceptional service to ensure customer satisfaction.

• I am a quick learner and adapt well to new ...read more
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Q2. What are your skills?
Ans. 
I have excellent communication skills, problem-solving abilities, and a strong attention to detail.
• Excellent communication skills - able to effectively communicate with customers and colleagues

• Strong problem-solving abilities - able to quickly identify and resolve customer issues

• Attention to detail - ensuring accuracy in all customer interactions
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Q1. Can you provide details about your project?
Ans. 
I led a project to improve customer satisfaction by implementing a new feedback system.
• Identified areas for improvement based on customer feedback

• Developed and implemented a new feedback system

• Analyzed data to track improvements in customer satisfaction

• Collaborated with cross-functional teams to gather feedback and make necessary changes
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Q2. What has been your experience with Customer Relationship Management (CRM) systems?
Ans. 
I have extensive experience using CRM systems to manage customer interactions and data.
• Utilized CRM systems to track customer interactions and preferences

• Generated reports and analyzed data to improve customer satisfaction

• Trained team members on CRM system usage for efficient customer service

• Integrated CRM system with other tools for seamless customer communication
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Q1. Communication skills
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Q2. Skillset
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