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Swiggy Senior Cluster Manager Interview Questions and Answers for Experienced
Swiggy Senior Cluster Manager Interview Experiences for Experienced
1 interview found
Manas Sahoo
Selected
I applied via LinkedIn and was interviewed before Aug 2023. There were 3 interview rounds.
(2 Questions)
- Q1. What is KPI of your profile.
- Ans.
The key performance indicators (KPIs) of my profile as a Sr. Cluster Manager include sales targets, team performance, customer satisfaction, and operational efficiency.
Achieving and exceeding sales targets set for the cluster
Monitoring and improving team performance through regular reviews and training
Ensuring high levels of customer satisfaction through quality service delivery
Optimizing operational efficiency to redu
- Q2. What are the initiatives you have taken during your tenure
- Ans.
Implemented various initiatives to improve team performance and drive business growth.
Introduced new sales strategies to increase revenue by 20%
Implemented training programs to enhance team skills and productivity
Launched customer loyalty programs to improve retention rates
Led cross-functional projects to streamline operations and reduce costs
(2 Questions)
- Q1. Why do you choose Swiggy ?
- Ans.
I choose Swiggy for its wide range of restaurant options, quick delivery service, and user-friendly app.
Wide range of restaurant options
Quick delivery service
User-friendly app
- Q2. Difficult situation in your carrier & how you overcome it.
- Ans.
I faced a difficult situation when a key team member resigned suddenly, but I overcame it by redistributing responsibilities and providing support to the remaining team members.
Identify the root cause of the issue
Communicate openly with the team about the situation
Reassign tasks and responsibilities to ensure smooth operations
Provide additional support and resources to the remaining team members
Monitor progress closely
(2 Questions)
- Q1. What is your Current CTC.
- Ans.
My current CTC is INR 12 lakhs per annum.
My current CTC is INR 12 lakhs per annum
I am currently earning INR 1,00,000 per month
My total compensation package is INR 12,00,000 per year
- Q2. Goal for your future .
- Ans.
To continuously learn and grow in my career, taking on new challenges and responsibilities to reach my full potential.
Continuously seek opportunities for professional development and growth
Set specific, measurable goals to track progress
Take on leadership roles to expand skills and experience
Example: Obtain a leadership position within the company within the next 2 years
Interview Preparation Tips
Interview questions from similar companies
I applied via Company Website and was interviewed before Nov 2020. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Business analysis, case study was given
- Q2. About experience
Interview Preparation Tips
Anonymous
I applied via Naukri.com and was interviewed before Oct 2020. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Brief introduction and definition of sales
- Ans.
Sales is the process of selling products or services to customers in exchange for money.
Sales involves identifying potential customers and their needs
Salespeople use various techniques to persuade customers to make a purchase
Sales can be done through various channels such as in-person, online, or over the phone
Effective sales requires building relationships with customers and providing excellent customer service
Example...
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Please share your experience details?
- Q2. What is your reason to look out for change?
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. There asked question related the retail operation
Interview Preparation Tips
I applied via Referral and was interviewed in May 2019. There was 1 interview round.
Interview Questionnaire
5 Questions
- Q1. All operation releted questions
- Q2. How you will improve NPS
- Ans.
To improve NPS, I would focus on enhancing customer experience, training and empowering employees, and implementing feedback systems.
Enhance customer experience by providing personalized service and resolving issues promptly
Train and empower employees to deliver exceptional service and handle customer complaints effectively
Implement feedback systems like surveys and suggestion boxes to gather customer insights and addr
- Q3. How you will manage if you are from other field
- Q4. How you will increase coversion
- Ans.
To increase conversion, I will focus on improving customer experience, optimizing marketing strategies, and enhancing product displays.
Enhance customer experience through personalized interactions and excellent service
Optimize marketing strategies by targeting the right audience and utilizing social media platforms
Improve product displays to attract attention and highlight key features
Offer promotions and discounts to ...
- Q5. What are the challenges you face on daily basis how you handle them.
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Jun 2021. There were 2 interview rounds.
(1 Question)
- Q1. College project related questions
(1 Question)
- Q1. Family related questions
Interview Preparation Tips
Great company for growth.
Rahul Punjabi
Selected
I appeared for an interview before Mar 2024, where I was asked the following questions.
- Q1. What is nps
- Ans.
NPS, or Net Promoter Score, measures customer loyalty and satisfaction based on their likelihood to recommend a business.
NPS is calculated by asking customers how likely they are to recommend a product or service on a scale of 0-10.
Customers are categorized into Promoters (9-10), Passives (7-8), and Detractors (0-6).
The NPS score is derived by subtracting the percentage of Detractors from the percentage of Promoters.
Fo...
- Q2. How to count Detractor
- Ans.
Detractors are customers who rate their experience poorly, typically 0-6 on a 0-10 scale, indicating dissatisfaction.
Detractors are identified through customer feedback surveys, particularly Net Promoter Score (NPS) surveys.
For example, if a customer rates their experience as a 5, they are considered a detractor.
To count detractors, tally the number of responses that fall within the 0-6 range on the NPS scale.
Regularly...
- Q1. Work experience
- Q2. Analysts business question
- Q3. How to grow your business without marketing support?
- Ans.
Growing a business without marketing support relies on customer relationships, operational efficiency, and community engagement.
Enhance customer service: Train staff to provide exceptional service, leading to repeat business and word-of-mouth referrals.
Leverage social media: Use platforms like Instagram and Facebook to engage with customers and showcase products organically.
Build partnerships: Collaborate with local bu...
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 5 interview rounds.
(1 Question)
- Q1. General understanding of profile and technical questions related to finance
Financial modelling case study
Logical reasonable questions test
(1 Question)
- Q1. Final technical round
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Swiggy Senior Cluster Manager Interview Process for Experienced
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