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Swiggy Customer Care Executive Interview Questions and Answers for Experienced

Updated 13 Jan 2025

Swiggy Customer Care Executive Interview Experiences for Experienced

1 interview found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Non voice experience
  • Ans. 

    I have 2 years of experience working in a non-voice customer support role for an e-commerce company.

    • Handled customer queries and issues through email and chat support

    • Provided product information, resolved complaints, and processed orders

    • Maintained high customer satisfaction ratings through prompt and accurate responses

  • Answered by AI
  • Q2. Written English

Interview Preparation Tips

Interview preparation tips for other job seekers - Good written and verbal skills

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Jul 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. The first round was telephonic round, in which you have to give your introduction and then they will ask whether you know excel or not. Second round was video interview they asked from my resume from my i...
  • Q2. One question was how will you add new seller to Im.

Interview Preparation Tips

Interview preparation tips for other job seekers - difference between B2B and B2C company. They will ask questions from your interest and from the resume.Also learn basic of excels like vlookup, hlookup etc.

I applied via Naukri.com and was interviewed before Nov 2018. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell me about yourself.
  • Q2. What drives you to be in the field of Customer service & operations?
  • Q3. Why do you feel that you are the right choice for this job?
  • Q4. Communication is a crucial part of this job. How much you are comfortable with that.?

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Work on the communication skills before the interview.
2. Answer with confidence.
3. Try to relate the answers with your real life situations.
4. Well groomed Look
5. Have a Positive Body language.

I applied via Naukri.com and was interviewed in Aug 2019. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. About my last company experiences
  • Q2. About my family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Everything was good

I applied via Naukri.com and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Share details of your previous job.
  • Q2. Why are you looking for a change?
Round 3 - One-on-one 

(1 Question)

  • Q1. Your precious work related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be sure about you previous exp

I applied via Naukri.com and was interviewed before Feb 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Share details of your previous job.
  • Q2. Why are you looking for a change?
Round 3 - One-on-one 

(1 Question)

  • Q1. Your precious work related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be sure about you previous exp
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Work experience

I applied via Walk-in and was interviewed in Oct 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 
Round 3 - Coding Test 
Round 4 - HR 

(1 Question)

  • Q1. Knowledge about hospital pharmacy related information

Interview Preparation Tips

Interview preparation tips for other job seekers - Positive talk will help you 🙏
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Apr 2023, where I was asked the following questions.

  • Q1. Excel awareness
  • Q2. Statutory Compliances
  • Q3. Vendor management process

Interview Questionnaire 

1 Question

  • Q1. About my experience & activities & responsibilities.
  • Ans. I told my experience, & handling activities
  • Answered Anonymously

Swiggy Interview FAQs

How many rounds are there in Swiggy Customer Care Executive interview for experienced candidates?
Swiggy interview process for experienced candidates usually has 1 rounds. The most common rounds in the Swiggy interview process for experienced candidates are One-on-one Round.
How to prepare for Swiggy Customer Care Executive interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Swiggy. The most common topics and skills that interviewers at Swiggy expect are Communication Skills and customer care.
What are the top questions asked in Swiggy Customer Care Executive interview for experienced candidates?

Some of the top questions asked at the Swiggy Customer Care Executive interview for experienced candidates -

  1. Non voice experie...read more
  2. Story reading and writ...read more
  3. Code Speed t...read more

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Swiggy Customer Care Executive Interview Process for Experienced

based on 1 interview

Interview experience

5
  
Excellent
View more
Swiggy Customer Care Executive Salary
based on 128 salaries
₹0.7 L/yr - ₹5 L/yr
9% less than the average Customer Care Executive Salary in India
View more details

Swiggy Customer Care Executive Reviews and Ratings

based on 27 reviews

4.2/5

Rating in categories

4.3

Skill development

4.0

Work-life balance

4.0

Salary

3.8

Job security

4.1

Company culture

3.9

Promotions

3.9

Work satisfaction

Explore 27 Reviews and Ratings
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