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I applied via Naukri.com and was interviewed before Sep 2021. There were 2 interview rounds.
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I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.
posted on 7 Feb 2022
I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.
I applied via Naukri.com and was interviewed in Jan 2023. There were 3 interview rounds.
Power Bi and Excel and communication skills
I applied via Walk-in and was interviewed before Oct 2022. There were 3 interview rounds.
Group discussion with RSM and ZSM
I applied via Referral and was interviewed in Nov 2023. There were 2 interview rounds.
SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are metrics used to measure performance and quality of service.
SLAs are agreements between a service provider and a customer that define the level of service expected.
KPIs are specific metrics used to evaluate the performance of an individual, team, or organization.
In my current role, applicable SLAs may include response time to customer inquiries, r...
Different types of SLAs or KPIs applicable for a Call center MICC team
Average Speed of Answer (ASA)
First Call Resolution (FCR)
Service Level Agreement (SLA)
Customer Satisfaction Score (CSAT)
Abandonment Rate
Average Handle Time (AHT)
I have a strong understanding of audits, including their purpose, process, and importance in ensuring compliance and accuracy.
Audits are systematic examinations of financial records, processes, or procedures to ensure accuracy and compliance.
They are conducted by internal or external auditors to identify errors, fraud, or areas for improvement.
Audits can be financial audits, operational audits, compliance audits, or in...
I typically start my day by reviewing my schedule and prioritizing tasks. My daily work routine involves delegating tasks, providing guidance to team members, and ensuring operations run smoothly.
Review schedule and prioritize tasks
Delegate tasks to team members
Provide guidance and support to team members
Ensure operations run smoothly and efficiently
Handled grievances related to scheduling conflicts, performance issues, and interpersonal conflicts.
Resolved scheduling conflicts by adjusting shifts and responsibilities
Addressed performance issues through coaching and performance improvement plans
Mediated interpersonal conflicts between team members to improve communication and collaboration
based on 6 interviews
Interview experience
based on 101 reviews
Rating in categories
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