Suven Pharma Assistant Officer Interview Questions and Answers

Q1. Tell me about your work experience
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Q1. Tell me something about your self
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Q1. Tell me something about your self
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Q1. What is uv principle
Ans. 
UV principle refers to the principle of ultraviolet radiation, which is a type of electromagnetic radiation with a wavelength shorter than that of visible light.
• UV radiation is commonly used for sterilization purposes, as it can kill bacteria and viruses by damaging their DNA or RNA.

• UV radiation is also used in tanning beds to induce skin tanning by stimulating melanin production.

• UV radiation can be harmful to human sk...read more
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Q2. What is kf reagent
Ans. 
KF reagent is a solution used in Karl Fischer titration to determine the water content in a sample.
• KF reagent is a specific solution used in Karl Fischer titration method

• It is used to accurately determine the water content in a sample

• The reagent reacts with water in the sample to produce a measurable result

• Commonly used in industries like pharmaceuticals, food, and chemical manufacturing
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Q3. How many types of analytical balance calibration
Ans. 
There are two types of analytical balance calibration: external calibration and internal calibration.
• External calibration involves using calibrated weights external to the balance.

• Internal calibration involves using built-in calibration weights within the balance.

• Both types of calibration are important to ensure accurate measurements.

• Regular calibration is necessary to maintain the accuracy of the analytical balance.
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Q1. Technical knowledge is evaluated
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Q1. Why you want to leave your previous organisation and join this organisation?
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Q2. What is your notice period?
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Q3. What is your role in your current organisation?
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Q4. Are you willing to relocate if required?
Ans. Yes, as I am already outside from my hometown which is in UP, so I am open to all locations throughout India.
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Q1. What is your current role and explain it it detail?
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Q2. How do you manage if there is a conflict between 2 associates in the team?
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Q3. What are SLAs and KPIs and what SLAs are applicable in your current role. How they are calculated?
Ans. 
SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are metrics used to measure performance and quality of service.
• SLAs are agreements between a service provider and a customer that define the level of service expected.

• KPIs are specific metrics used to evaluate the performance of an individual, team, or organization.

• In my current role, applicable SLAs may include response time to customer inquiries, r...read more
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Q4. What are different types of SLAs or KPIs you are aware of which are applicable for a Call center MICC team?
Ans. 
Different types of SLAs or KPIs applicable for a Call center MICC team
• Average Speed of Answer (ASA)

• First Call Resolution (FCR)

• Service Level Agreement (SLA)

• Customer Satisfaction Score (CSAT)

• Abandonment Rate

• Average Handle Time (AHT)
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Q5. How will you do capacity management and what all will be the criterios which you will consider while preparing capacity plan and roster?
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Q6. Are you willing to relocate?
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Q7. Are you comfortable in night shifts or rotational shifts?
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Q8. Is there any project/achievement of yours which you want to highlight?
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Q9. What is you knowledge about audits?
Ans. 
I have a strong understanding of audits, including their purpose, process, and importance in ensuring compliance and accuracy.
• Audits are systematic examinations of financial records, processes, or procedures to ensure accuracy and compliance.

• They are conducted by internal or external auditors to identify errors, fraud, or areas for improvement.

• Audits can be financial audits, operational audits, compliance audits, or in...read more
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Q1. How do you typically start your day and what does your daily work routine involve?
Ans. 
I typically start my day by reviewing my schedule and prioritizing tasks. My daily work routine involves delegating tasks, providing guidance to team members, and ensuring operations run smoothly.
• Review schedule and prioritize tasks

• Delegate tasks to team members

• Provide guidance and support to team members

• Ensure operations run smoothly and efficiently
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Q2. What are the grievances I have handled?
Ans. 
Handled grievances related to scheduling conflicts, performance issues, and interpersonal conflicts.
• Resolved scheduling conflicts by adjusting shifts and responsibilities

• Addressed performance issues through coaching and performance improvement plans

• Mediated interpersonal conflicts between team members to improve communication and collaboration
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Q1. Why you leave current company
Ans. 
Seeking new challenges and growth opportunities
• Desire for career advancement

• Looking for new challenges

• Seeking better work-life balance

• Company restructuring or downsizing

• Relocation to a new area
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Q2. Which segment you working now
Ans. 
I am currently working in the technology segment, specifically in software development.
• Software development

• Technology segment
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Candidate profile,experienced related table

Q1. Distillation , mass transfer operation , separation techniques,
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Q1. Salary negotiation
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