Apcer Life Sciences Interview Questions and Answers

Q1. How do you typically start your day and what does your daily work routine involve?
Ans. 
I typically start my day by reviewing my schedule and prioritizing tasks. My daily work routine involves delegating tasks, providing guidance to team members, and ensuring operations run smoothly.
• Review schedule and prioritize tasks

• Delegate tasks to team members

• Provide guidance and support to team members

• Ensure operations run smoothly and efficiently
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Q2. What are the grievances I have handled?
Ans. 
Handled grievances related to scheduling conflicts, performance issues, and interpersonal conflicts.
• Resolved scheduling conflicts by adjusting shifts and responsibilities

• Addressed performance issues through coaching and performance improvement plans

• Mediated interpersonal conflicts between team members to improve communication and collaboration
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Q1. Why you want to leave your previous organisation and join this organisation?
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Q2. What is your notice period?
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Q3. What is your role in your current organisation?
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Q4. Are you willing to relocate if required?
Ans. Yes, as I am already outside from my hometown which is in UP, so I am open to all locations throughout India.
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Q1. What is your current role and explain it it detail?
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Q2. How do you manage if there is a conflict between 2 associates in the team?
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Q3. What are SLAs and KPIs and what SLAs are applicable in your current role. How they are calculated?
Ans. 
SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are metrics used to measure performance and quality of service.
• SLAs are agreements between a service provider and a customer that define the level of service expected.

• KPIs are specific metrics used to evaluate the performance of an individual, team, or organization.

• In my current role, applicable SLAs may include response time to customer inquiries, r...read more
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Q4. What are different types of SLAs or KPIs you are aware of which are applicable for a Call center MICC team?
Ans. 
Different types of SLAs or KPIs applicable for a Call center MICC team
• Average Speed of Answer (ASA)

• First Call Resolution (FCR)

• Service Level Agreement (SLA)

• Customer Satisfaction Score (CSAT)

• Abandonment Rate

• Average Handle Time (AHT)
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Q5. How will you do capacity management and what all will be the criterios which you will consider while preparing capacity plan and roster?
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Q6. Are you willing to relocate?
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Q7. Are you comfortable in night shifts or rotational shifts?
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Q8. Is there any project/achievement of yours which you want to highlight?
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Q9. What is you knowledge about audits?
Ans. 
I have a strong understanding of audits, including their purpose, process, and importance in ensuring compliance and accuracy.
• Audits are systematic examinations of financial records, processes, or procedures to ensure accuracy and compliance.

• They are conducted by internal or external auditors to identify errors, fraud, or areas for improvement.

• Audits can be financial audits, operational audits, compliance audits, or in...read more
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Q1. Background about yourself
Ans. 
I have a background in law enforcement with a focus on security and risk management.
• Worked as a security officer for 5 years at XYZ Company

• Managed security protocols and risk assessments

• Trained in crisis management and emergency response

• Completed a certification in security management from ABC Institute
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Q1. About course, project, communication test on interview
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Q2. Problem solving capabilities
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Regarding the PV process