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Apcer Life Sciences
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I applied via Referral and was interviewed in Nov 2023. There were 2 interview rounds.
SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) are metrics used to measure performance and quality of service.
SLAs are agreements between a service provider and a customer that define the level of service expected.
KPIs are specific metrics used to evaluate the performance of an individual, team, or organization.
In my current role, applicable SLAs may include response time to customer inquiries, r...
Different types of SLAs or KPIs applicable for a Call center MICC team
Average Speed of Answer (ASA)
First Call Resolution (FCR)
Service Level Agreement (SLA)
Customer Satisfaction Score (CSAT)
Abandonment Rate
Average Handle Time (AHT)
I have a strong understanding of audits, including their purpose, process, and importance in ensuring compliance and accuracy.
Audits are systematic examinations of financial records, processes, or procedures to ensure accuracy and compliance.
They are conducted by internal or external auditors to identify errors, fraud, or areas for improvement.
Audits can be financial audits, operational audits, compliance audits, or in...
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I applied via Referral and was interviewed in Apr 2023. There were 3 interview rounds.
I applied via Approached by Company and was interviewed in Jun 2023. There were 2 interview rounds.
I applied via Company Website and was interviewed before Dec 2023. There was 1 interview round.
I have handled various projects including implementing new sales strategies, launching new products, and improving customer service processes.
Implemented new sales strategies to increase revenue by 15%
Launched a new product line which resulted in a 20% increase in market share
Improved customer service processes leading to a 30% decrease in customer complaints
I faced challenges with coordinating team members, managing tight deadlines, and adapting to unexpected changes.
Coordinating team members with different schedules and priorities
Managing tight deadlines and ensuring all tasks were completed on time
Adapting to unexpected changes in project scope or requirements
I applied via Referral and was interviewed in Apr 2023. There were 3 interview rounds.
I applied via Approached by Company and was interviewed in Jun 2023. There were 2 interview rounds.
I applied via Company Website and was interviewed before Dec 2023. There was 1 interview round.
I have handled various projects including implementing new sales strategies, launching new products, and improving customer service processes.
Implemented new sales strategies to increase revenue by 15%
Launched a new product line which resulted in a 20% increase in market share
Improved customer service processes leading to a 30% decrease in customer complaints
I faced challenges with coordinating team members, managing tight deadlines, and adapting to unexpected changes.
Coordinating team members with different schedules and priorities
Managing tight deadlines and ensuring all tasks were completed on time
Adapting to unexpected changes in project scope or requirements
I applied via Naukri.com and was interviewed before Oct 2021. There were 4 interview rounds.
based on 12 reviews
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