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I applied via Walk-in and was interviewed before Nov 2019. There was 1 interview round.
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posted on 25 May 2018
posted on 8 Nov 2019
I applied via Recruitment Consultant and was interviewed in May 2019. There were 3 interview rounds.
I have a high level of patience and have handled a variety of customers in my total of 5 years of working experience with companies in the retail and telecommunications industries.
I have a high level of patience, demonstrated through my ability to remain calm and composed in challenging customer interactions.
I have handled a variety of customers, ranging from irate and demanding to friendly and appreciative.
I have 5 ye...
posted on 11 Jul 2024
I applied via Referral and was interviewed before Jul 2023. There was 1 interview round.
posted on 17 Mar 2023
I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.
Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.
KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)
Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time
KPIs should be regularly monitored and analyzed to identify areas for improvement
KPIs can vary
Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.
Responding to customer inquiries via phone, email, or chat
Resolving customer complaints and issues in a timely and effective manner
Maintaining accurate records of customer interactions and transactions
Collaborating with other departments to ensure customer needs are met
Providing feedback to management on cus...
The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.
Excellent customer service skills
Strong problem-solving abilities
Positive attitude
Ability to handle difficult customers
Effective communication skills
Product knowledge
Ability to work in a team
Time management skills
posted on 28 Dec 2024
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
posted on 22 Jul 2021
I applied via Job Portal
posted on 3 Feb 2024
I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.
I applied via Other and was interviewed in Jan 2018. There were 4 interview rounds.
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