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Stellar Value Chain Solutions

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3.5

based on 316 Reviews

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Stellar Value Chain Solutions Customer Service Executive Interview Questions and Answers

Updated 16 Nov 2020

Stellar Value Chain Solutions Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 16 Nov 2020

I applied via Walk-in and was interviewed before Nov 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is Mis? How to handle client? And many question with Logistics field and own self..
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - So first thing, Be confident and good knowledge in your Field and you have extra knowledge, Don't be nurvas, and Josh Mein rahne ka then you crack the any Interview. All the best.

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Interview Tips & Stories
2w
mrstorm
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works at
Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

GATI-KWE user image Jayasudha Sankar

posted on 11 Jul 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do u need this job
    • Add your answer
  • Q2. Why do u want to join us
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Know about company and what role they r offering nd will I fit in there?

Customer Service Executive Interview Questions & Answers

DTDC Express user image Ranjan Tewary

posted on 28 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Can you provide an introduction and detail your previous work experiences in different domains, as well as your goals for the next 5 to 10 years?
    • Add your answer

Customer Service Executive Interview Questions & Answers

DTDC Express user image Anonymous

posted on 17 Mar 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Key performance indicators ?
  • Ans. 

    Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.

    • KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

    • Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time

    • KPIs should be regularly monitored and analyzed to identify areas for improvement

    • KPIs can vary

    • Answered by AI
    Add your answer
  • Q2. Key Responsibilities areas?
  • Ans. 

    Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.

    • Responding to customer inquiries via phone, email, or chat

    • Resolving customer complaints and issues in a timely and effective manner

    • Maintaining accurate records of customer interactions and transactions

    • Collaborating with other departments to ensure customer needs are met

    • Providing feedback to management on cus...

    • Answered by AI
    Add your answer
  • Q3. What are you and your company expecting from me?
  • Ans. 

    The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.

    • Excellent customer service skills

    • Strong problem-solving abilities

    • Positive attitude

    • Ability to handle difficult customers

    • Effective communication skills

    • Product knowledge

    • Ability to work in a team

    • Time management skills

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Bring positive energy and do something ahead of time that makes you feel invincible when interviewing. Always be able to talk about the situation, your actions, and the results. It’s always good to write down your answers and practice in front of a mirror or even record yourself.

Customer Care Executive Interview Questions & Answers

FedEx Express user image Anonymous

posted on 27 Jun 2022

I applied via Referral and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me something about your self and job profile
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about your self and job profile
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge about the company and customer service knowledge

Assistant Manager Interview Questions & Answers

GATI-KWE user image Anonymous

posted on 14 Jul 2022

I applied via Referral and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. They asked my previous job profile and my future prospects
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Have good knowledge about your profile and clear your vision and mission

Customer Service Associate Interview Questions & Answers

GATI-KWE user image Anonymous

posted on 23 Jun 2021

I applied via Referral and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. 1) Tell me about yourself
    • Add your answer
  • Q2. 2) What you know about Gati-kwe ?
  • Ans. 

    Gati-KWE is a logistics and supply chain solutions company in India.

    • Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.

    • It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.

    • Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.

    • It serves various industries including automotive, healthcar...

    • Answered by AI
    View 2 more answers
  • Q3. 3) What is Customer Service ?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • It involves addressing customer inquiries and concerns

    • Providing information about products or services

    • Resolving complaints and issues

    • Ensuring customer satisfaction and loyalty

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

    • Answered by AI
    Add your answer
  • Q4. 4) How you handle your customer ?
  • Ans. 

    I handle customers with patience, empathy, and effective communication.

    • Listen actively to their concerns and needs

    • Acknowledge their emotions and show empathy

    • Offer solutions and alternatives

    • Follow up to ensure satisfaction

    • Maintain a positive and professional attitude

    • Adapt communication style to fit the customer's personality and needs

    • Answered by AI
    View 1 more answer
  • Q5. 5) How you solve your customer queries ?
  • Ans. 

    I listen actively, empathize with their concerns, and provide clear and concise solutions.

    • Listen actively to understand the customer's concern

    • Empathize with the customer to build rapport

    • Provide clear and concise solutions to resolve the issue

    • Offer additional assistance or follow-up if necessary

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - In Gati-kwe was the my first job after my graduation. In this company my experience was the mind blowing. HR, Manager all of the my job coligues all are very friendly nature. i lot of things lerned from this company which is very useful of this company experience in my future endeavors. Really i love this company always.

Customer Service Representative Interview Questions & Answers

FedEx Express user image Anonymous

posted on 21 Nov 2022

I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

General aptitude test and general questions on the job role

Round 3 - HR 

(2 Questions)

  • Q1. Gerenal HR test and salary questions
    • Add your answer
  • Q2. Another about the salary
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company and nice ambience . Good to work with

Senior Executive Interview Questions & Answers

Varuna Integrated Logistics user image AMITAVA SINGHA ROY

posted on 16 May 2018

Interview Questionnaire 

4 Questions

  • Q1. TELL ME SOMETHING ABOUT YOURSELF.
  • Ans. 

    I am a results-driven senior executive with over 10 years of experience in leading successful teams and driving business growth.

    • Over 10 years of experience in senior leadership roles

    • Proven track record of driving business growth and achieving targets

    • Strong leadership and team management skills

    • Excellent communication and strategic planning abilities

    • Answered by AI
    View 6 more answers
  • Q2. PAST COMPANY ALL DETAILS
    • View 5 more answers
  • Q3. PAST WORKING POSITION
  • Ans. 

    I have held various senior executive positions in the past, leading teams and driving strategic initiatives.

    • Led cross-functional teams to achieve company goals

    • Developed and implemented strategic plans to drive growth

    • Managed budgets and resources effectively

    • Collaborated with stakeholders to ensure alignment and success

    • Implemented process improvements to increase efficiency

    • Answered by AI
    View 2 more answers
  • Q4. OTHERS FAMILY TALKING & JOB RELATED DETAILS
    • View 1 more answer

Interview Preparation Tips

Round: GM INTERVIEW
Experience: JOB RELATED DETAILS,FAMILY DETAILS,PAST JOB DETAILS

Assistant Manager Interview Questions & Answers

DHL Supply Chain user image

posted on 3 Jan 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I appeared for an interview before Jan 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Having Past 5 years Experience with DHL warehousing
    • Add your answer
  • Q2. Confused relating this question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - i have previous 5 years experience wih DHL supply chain warehousing
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Stellar Value Chain Solutions Customer Service Executive Salary
based on 7 salaries
₹2.3 L/yr - ₹3 L/yr
16% less than the average Customer Service Executive Salary in India
View more details
Stellar Value Chain Solutions Salaries in India
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