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Stellar Value Chain Solutions Customer Service Executive Interview Questions and Answers

Updated 16 Nov 2020

Stellar Value Chain Solutions Customer Service Executive Interview Experiences

1 interview found

I applied via Walk-in and was interviewed before Nov 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is Mis? How to handle client? And many question with Logistics field and own self..

Interview Preparation Tips

Interview preparation tips for other job seekers - So first thing, Be confident and good knowledge in your Field and you have extra knowledge, Don't be nurvas, and Josh Mein rahne ka then you crack the any Interview. All the best.

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Documentation And Basic Knowledge Of Computer,,Data Entry,R - Logic And Rfa

Interview Preparation Tips

Round: Resume Shortlist
Experience: Freight Forwarding ,Traffic,Warehouse,data entry marketing

I applied via Recruitment Consultant and was interviewed in May 2019. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How much patience you have, what type of customers you have had handled, total working experience, types of companies worked with, etc.
  • Ans. 

    I have a high level of patience and have handled a variety of customers in my total of 5 years of working experience with companies in the retail and telecommunications industries.

    • I have a high level of patience, demonstrated through my ability to remain calm and composed in challenging customer interactions.

    • I have handled a variety of customers, ranging from irate and demanding to friendly and appreciative.

    • I have 5 ye...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself. You are seeking for a job that doesn't mean that you have to accept all the terms and conditions. Do your best to job this will help to get experience and grow with your position too. Make a position where other colleagues feels that if they are asking help from you, you'll definitely have the answer / capability to help them out.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why do u need this job
  • Q2. Why do u want to join us

Interview Preparation Tips

Interview preparation tips for other job seekers - Know about company and what role they r offering nd will I fit in there?
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Key performance indicators ?
  • Ans. 

    Key performance indicators (KPIs) are measurable values that demonstrate how effectively a company is achieving its business objectives.

    • KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

    • Examples of KPIs include customer satisfaction ratings, first call resolution rates, and average handling time

    • KPIs should be regularly monitored and analyzed to identify areas for improvement

    • KPIs can vary

  • Answered by AI
  • Q2. Key Responsibilities areas?
  • Ans. 

    Key responsibilities include handling customer queries, resolving complaints, and ensuring customer satisfaction.

    • Responding to customer inquiries via phone, email, or chat

    • Resolving customer complaints and issues in a timely and effective manner

    • Maintaining accurate records of customer interactions and transactions

    • Collaborating with other departments to ensure customer needs are met

    • Providing feedback to management on cus...

  • Answered by AI
  • Q3. What are you and your company expecting from me?
  • Ans. 

    The company expects excellent customer service skills, problem-solving abilities, and a positive attitude.

    • Excellent customer service skills

    • Strong problem-solving abilities

    • Positive attitude

    • Ability to handle difficult customers

    • Effective communication skills

    • Product knowledge

    • Ability to work in a team

    • Time management skills

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Bring positive energy and do something ahead of time that makes you feel invincible when interviewing. Always be able to talk about the situation, your actions, and the results. It’s always good to write down your answers and practice in front of a mirror or even record yourself.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Can you provide an introduction and detail your previous work experiences in different domains, as well as your goals for the next 5 to 10 years?

I applied via Job Portal

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. Can u speak fluently in hindi and english

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident with your communication skills.. there were only 2 sets of round
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Asked about experience
  • Q2. Checked communication

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company but too much pressure

I applied via Other and was interviewed in Jan 2018. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They asked only my previous job profile and my role.

Interview Preparation Tips

Round: Resume Shortlist
Experience: They desperately needed a guy who's profile matching there requirement, so they selected me.

General Tips: There was nothing tough going there because they asked only that what I am doing with current employer.
Skills: Body Language
Duration: <1 week

Interview Questionnaire 

1 Question

  • Q1. Focus is on Personality and Communication. You can pick up the subject knowledge pretty easily, it is not rocket science
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Stellar Value Chain Solutions Customer Service Executive Salary
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₹2.2 L/yr - ₹3 L/yr
15% less than the average Customer Service Executive Salary in India
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