Sri Arasu Tex Territory Service Manager Interview Questions and Answers

Q1. Introduction and current role and project
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Q2. Skills and experience
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Q3. Decision making, creativity, critical thinking
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Q4. Suitation handling customer escalation
Ans. 
Effectively managing customer escalations requires empathy, clear communication, and prompt resolution strategies.
• Listen actively to the customer's concerns to understand their perspective.

• Acknowledge the issue and apologize for any inconvenience caused, e.g., 'I understand how frustrating this must be.'

• Gather all relevant information to assess the situation thoroughly before proposing a solution.

• Provide a clear action...read more
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Q5. Six sigma Blackbelt project
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Q1. How will you prepare a single slider for management review
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A single slider for management review can be prepared by identifying key metrics and presenting them in a visually appealing manner.
• Identify the key metrics that management wants to review

• Choose a visually appealing format for the slider, such as a graph or chart

• Ensure that the slider is easy to understand and highlights important information

• Include any relevant context or explanations to help management interpret the ...read more
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Q2. How comfortable are you with numbers and managing stakeholders
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I am very comfortable with numbers and managing stakeholders.
• I have a strong background in finance and have managed budgets of up to $10 million.

• I am skilled in data analysis and can use Excel and other tools to make informed decisions.

• I have experience working with diverse stakeholders, including executives, clients, and team members.

• I am able to communicate complex financial information in a clear and concise manner.

• ...read more
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Q3. Have managed multiple geos
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Q1. Are you comfortable in relocating or teBelling
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Q2. Biggest challenge faced
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Q1. Work experience related questions
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Q1. Salary expectations which did not match.
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Q1. What was the problem you have solved for business
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Q2. What is the Methodology you have used to solve the business problem
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How to deal with enterprise sales challenges

Q1. Share some of the challenges that you faced in your projects. And how did you overcome those.
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Q1. What are your salary expectations?
Ans. 
I expect a competitive salary that reflects my experience and the value I bring to the organization.
• Based on my research, similar roles in this industry typically offer between $X and $Y.

• Considering my extensive experience in managing teams and driving results, I believe a salary in the range of $Z would be appropriate.

• I am open to discussing the full compensation package, including benefits and bonuses, as these are a...read more
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Q2. Why should we hire you?
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Q3. Why are you looking for a change?
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Q4. Tell me about yourself.
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