SPM Associates Interview Questions and Answers

I am a highly motivated and experienced Tele Caller with excellent communication skills.

• Experienced Tele Caller with a track record of achieving sales targets

• Strong communication skills, both verbal and written

• Ability to build rapport with customers and handle objections effectively

• Proficient in using CRM software and maintaining accurate customer records

• Proactive in identifying and pursuing new sales opportunities

• Exam...read more

BPO stands for Business Process Outsourcing. It refers to the practice of contracting specific business processes to a third-party service provider.

• BPO involves outsourcing non-core business functions to external vendors.

• It helps companies focus on their core competencies and reduce costs.

• Common BPO services include customer support, telemarketing, data entry, and back-office operations.

• For example, a company may outso...read more

The qualities needed to make tele sales successful include excellent communication skills, persistence, product knowledge, and the ability to build rapport with customers.

• Excellent communication skills: Tele sales professionals must be able to effectively communicate with customers over the phone, conveying information clearly and persuasively.

• Persistence: Tele sales requires a tenacious attitude and the ability to han...read more

To attract customers, it is important to understand their needs and provide personalized solutions. Building trust, offering incentives, and effective communication are key.

• Understand customer needs and preferences

• Provide personalized solutions

• Build trust and credibility

• Offer incentives and discounts

• Communicate effectively and actively listen to customers

• Create engaging marketing campaigns

• Provide excellent customer ser...read more