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Solifi Engineer- Customer Support Interview Questions and Answers
Solifi Engineer- Customer Support Interview Experiences
1 interview found
Selected
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Your only one person in shift, you got 3 P1 issues. How can you handle the situation?
- Ans.
Prioritize and triage the P1 issues based on impact and urgency, communicate with stakeholders, and work on resolving them one by one.
Prioritize the P1 issues based on impact and urgency
Communicate with stakeholders to set expectations
Work on resolving one P1 issue at a time
Provide regular updates to stakeholders on progress
Escalate to higher levels of support if needed
- Q2. What is most recent P1 issue your faced and how its resolved.
- Ans.
The most recent P1 issue I faced was a critical system outage affecting multiple customers.
Identified root cause as a hardware failure in the server
Coordinated with cross-functional teams to quickly replace the faulty hardware
Implemented temporary workaround to minimize impact on customers
Communicated regularly with customers to provide updates on the resolution progress
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Selected
I applied via Naukri.com and was interviewed before Aug 2022. There were 4 interview rounds.
Decent aptitude knowledge test.
Relevant coding knowledge test
(1 Question)
- Q1. Basics questionnaire
Selected
I applied via LinkedIn and was interviewed in Sep 2024. There were 2 interview rounds.
Online assessment that you have to do before the actual interview
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong communication and problem-solving skills
Empathetic and patient when dealing with customers
- Q2. Why did you leave your past job
- Ans.
Seeking new challenges and growth opportunities
Desire for career advancement
Looking for a new challenge
Seeking growth opportunities
Company restructuring led to role changes
Customer Service Executive Interview Questions & Answers
Crif Solutions
Anonymous
posted on 11 Apr 2023
Selected
I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Tell me about yourself?
- Q2. Hobbies, communication Test to speak on any topic for atleast 4 min
- Q3. Why you left your Previous Organization.
(1 Question)
- Q1. Tell me about your Future Goals,
Interview Preparation Tips
Selected
I applied via Naukri.com and was interviewed before Aug 2022. There were 4 interview rounds.
Decent aptitude knowledge test.
Relevant coding knowledge test
(1 Question)
- Q1. Basics questionnaire
I applied via Referral and was interviewed before Jul 2021. There were 2 interview rounds.
At gn hr team gave us bussiness developmnt topic to discuss among candidates to chck our communication as well our confidence level
(1 Question)
- Q1. Asusual about our previous job experience
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