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Smart IMS Service Delivery Manager Interview Questions and Answers

Updated 10 Aug 2020

Smart IMS Service Delivery Manager Interview Experiences

1 interview found

Service Delivery Manager Interview Questions & Answers

user image Anonymous

posted on 10 Aug 2020

I applied via Naukri.com and was interviewed in Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Service Delivery Management, ITIL, Project Management
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview process was quick and all rounds are completed in 2 days.

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New Job, Higher Pay, Now I’m Feeling Awkward
I’ve been at my new job for about six months now, and everything’s been going great! I’m getting positive feedback from my manager, and I get along well with the team. The thing is, when I started, my salary offer ended up being much higher than the initial number discussed during my interview. I didn’t negotiate and just accepted the offer. So, fast forward to happy hour with the team, and the topic of salary comes up. I, unfortunately, shared what I’m making, and let’s just say... it didn’t sit well with the others who have been on the team for years and make less than me. They weren’t mad at me, but now I’m feeling a bit uncomfortable and unsure how to handle this situation. Has anyone had something like this happen? How did you deal with it? Let’s chat!
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Delivery Manager Interview Questions & Answers

Srijan Technologies user image Anonymous

posted on 22 Apr 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Scrum project life cycle
    • Add your answer
  • Q2. Define user persona used in previous projects
  • Ans. 

    User personas were created based on research to represent target users with specific characteristics and behaviors.

    • Researched demographics, behaviors, goals, and pain points of target users

    • Created fictional characters representing different user types

    • Used personas to guide design decisions and prioritize features

    • Examples: 'Sarah - busy working mom looking for quick meal solutions', 'John - tech-savvy millennial interes

    • Answered by AI
    Add your answer
Round 2 - Assignment 

A case was given with 1 week time to interact with team members. Presentation is required to prepared and given identifying areas of improvement.

Interview Preparation Tips

Topics to prepare for Srijan Technologies Delivery Manager interview:
  • scrum
  • Agile Methodology
Interview preparation tips for other job seekers - Be prepared for the 2nd round
More about working at Smart IMS

Smart IMS Interview FAQs

How to prepare for Smart IMS Service Delivery Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Smart IMS. The most common topics and skills that interviewers at Smart IMS expect are Account Management, ITIL, ITSM, Service Delivery Management and CRM.

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Smart IMS Service Delivery Manager Salary
based on 4 salaries
₹15 L/yr - ₹24.1 L/yr
9% more than the average Service Delivery Manager Salary in India
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