Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

Small Industries Development Bank of India

Compare button icon Compare button icon Compare
4.2

based on 68 Reviews

Filter interviews by

Small Industries Development Bank of India Customer Service Associate Interview Questions and Answers

Updated 26 Mar 2022

Small Industries Development Bank of India Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 26 Mar 2022

I applied via Walk-in and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Group Discussion 

Group discussion with 3 person, tell me the details back groud, current job, salary, after this discussion tell the accounting relatad question and customer job experiance and kyc e.t.c.

Round 2 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why are you looking for a change?
    • Add your answer
  • Q5. Where do you see yourself in 5 years?
    • Add your answer
  • Q6. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Selection process is very easy, give the interview confidently, strongly, and give the answer after her questions.

Top trending discussions

View All
Interview Tips & Stories
2w
honestword
·
ex -
Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
Got a question about Small Industries Development Bank of India?
Ask anonymously on communities.

Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

mPokket user image Anonymous

posted on 9 Mar 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Self introduction is best part of interview questions
    • Add your answer
  • Q2. Communication skills
    • Add your answer
  • Q3. No fumbling the when give the answer
    • Add your answer
Round 2 - Assignment 

Personal details that's all

Interview Preparation Tips

Topics to prepare for mPokket Customer Service Associate interview:
  • Communication Skills
  • Business Development

Customer Service Associate Interview Questions & Answers

Hero FinCorp user image Anonymous

posted on 11 Sep 2020

I applied via Referral and was interviewed before Sep 2019. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Asked about operations process in banks
    • Add your answer
  • Q2. Availability in the weekends
  • Ans. 

    I am available to work on weekends.

    • I have no prior commitments on weekends.

    • I understand the importance of weekend availability in customer service.

    • I am willing to work flexible hours on weekends.

    • I have worked in jobs before that required weekend availability.

    • I am excited to be part of a team that values weekend availability.

    • Answered by AI
    Add your answer
  • Q3. Complete Process of operations from file checking to how to give services to the customers
  • Ans. 

    The process involves file checking, understanding customer needs, providing solutions, and follow-up.

    • Check files for accuracy and completeness

    • Understand customer needs and requirements

    • Provide solutions and options to customers

    • Follow-up with customers to ensure satisfaction

    • Maintain records and documentation of customer interactions

    • Answered by AI
    Add your answer
  • Q4. About the organisation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be knowledgeable and relax ...Do not say no to any work

Customer Care Executive Interview Questions & Answers

Kotak Mahindra Prime user image Anonymous

posted on 8 Sep 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Future plans of career
    • Add your answer

Customer Care Executive Interview Questions & Answers

Home Credit Finance user image Md Asamatullah

posted on 25 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Basic Introduction And Discipline
    • Add your answer
  • Q2. About Company And My Skills
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - That Company Was Very Helpful For My Career And Communication Skills Because That Company Was My First Company

Customer Support Executive Interview Questions & Answers

BA Continuum user image Anonymous

posted on 15 Nov 2022

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Easy to clear and nothing to worry

Round 3 - Aptitude Test 

Easy to clear and nothing to worry

Round 4 - HR 

(3 Questions)

  • Q1. What was last salary
    • Add your answer
  • Q2. Where do you stay and what is your current location
    • Add your answer
  • Q3. How much salary so you expect
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to crack and nothing to worry. I will join for sure

Customer Relation Executive Interview Questions & Answers

Tata Capital Housing Finance user image Anonymous

posted on 15 Dec 2021

I applied via Naukri.com and was interviewed in Nov 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Previous work experience?
    • View 2 more answers
  • Q2. Knowledge about market and product
    • Add your answer
  • Q3. Marketing and sales strategy to apply for reaching out to the customer and selling the product
  • Ans. 

    A combination of marketing and sales strategies can be used to reach out to customers and sell the product.

    • Identify the target audience and their needs

    • Create a compelling marketing message

    • Utilize various marketing channels such as social media, email marketing, and content marketing

    • Build relationships with customers through personalized communication

    • Offer promotions, discounts, or incentives to attract customers

    • Train s...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Study deeply all the concepts of home loan and related products. Also about the competitive companies and USP of Tata capital housing finance

Customer Service Manager Interview Questions & Answers

PNB Housing Finance user image Anonymous

posted on 3 Sep 2022

I applied via Referral and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Which was your Last organisation?
    • Add your answer
Round 3 - One-on-one 

(4 Questions)

  • Q1. Why you want to join our company
    • Add your answer
  • Q2. How you handle branch escalations?
  • Ans. 

    I handle branch escalations by actively listening to the customer, empathizing with their situation, and finding a solution that meets their needs.

    • Listen to the customer's concerns and complaints

    • Empathize with the customer and acknowledge their frustration

    • Find a solution that meets the customer's needs and resolves the issue

    • Communicate the solution clearly and follow up to ensure customer satisfaction

    • Answered by AI
    Add your answer
  • Q3. Whats your notice period in your current organization?
    • Add your answer
  • Q4. Why you want to change your company?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be full prepare what you do in your current organisation and some knowledge about the company in which you are giving interview.

Customer Care Executive Interview Questions & Answers

Sammaan Capital Limited user image akash sagar

posted on 30 Jan 2022

I applied via Campus Placement and was interviewed before Jan 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and empathetic Customer Care Executive with a strong background in providing exceptional customer service.

    • I have over 5 years of experience in the customer service industry, working in both call center and face-to-face settings.

    • I am skilled in handling customer inquiries, resolving complaints, and providing accurate information about products and services.

    • I have a proven track record of maintaining hig...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - i was a fresher at that time .
it was a college palcement

Customer Support Executive Interview Questions & Answers

mPokket user image Pralay Adhikary

posted on 4 Nov 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. About myself and my aim
    • Add your answer
  • Q2. Why I'm interested
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Its good
More about working at Small Industries Development Bank of India

Small Industries Development Bank of India Interview FAQs

How many rounds are there in Small Industries Development Bank of India Customer Service Associate interview?
Small Industries Development Bank of India interview process usually has 2 rounds. The most common rounds in the Small Industries Development Bank of India interview process are HR and Group Discussion.
How to prepare for Small Industries Development Bank of India Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Small Industries Development Bank of India. The most common topics and skills that interviewers at Small Industries Development Bank of India expect are Customer Service, customer support, Accounting, Finance and csa.

Tell us how to improve this page.

Small Industries Development Bank of India Interviews By Designations

Interview Questions for Popular Designations

People are getting interviews through

based on 1 Small Industries Development Bank of India interview
WalkIn
100%
Low Confidence
?
Low Confidence means the data is based on a small number of responses received from the candidates.

Interview Questions from Similar Companies

Home Credit Finance Interview Questions
4.1
 • 111 Interviews
Sammaan Capital Limited Interview Questions
3.8
 • 100 Interviews
BA Continuum Interview Questions
4.2
 • 93 Interviews
Hero FinCorp Interview Questions
4.1
 • 85 Interviews
Kogta Financial India Limited Interview Questions
4.8
 • 82 Interviews
mPokket Interview Questions
4.1
 • 69 Interviews
IDBI Bank Interview Questions
3.6
 • 65 Interviews
Kinara Capital Interview Questions
4.5
 • 58 Interviews
Bajaj Housing Finance Interview Questions
3.8
 • 52 Interviews
Kotak Mahindra Prime Interview Questions
4.0
 • 47 Interviews
View all
Small Industries Development Bank of India Customer Service Associate Salary
based on 21 salaries
₹3.5 L/yr - ₹4.6 L/yr
38% more than the average Customer Service Associate Salary in India
View more details

Small Industries Development Bank of India Customer Service Associate Reviews and Ratings

based on 5 reviews

3.9/5

Rating in categories

3.3

Skill development

4.3

Work-Life balance

4.1

Salary & Benefits

2.9

Job Security

3.6

Company culture

2.6

Promotions/Appraisal

3.3

Work Satisfaction

Explore 5 Reviews and Ratings
Small Industries Development Bank of India Salaries in India
Customer Support Associate
40 salaries
unlock blur

₹3.6 L/yr - ₹5 L/yr

Manager
27 salaries
unlock blur

₹20 L/yr - ₹36 L/yr

Customer Service Associate
21 salaries
unlock blur

₹3.5 L/yr - ₹4.6 L/yr

C.S.A
19 salaries
unlock blur

₹3 L/yr - ₹4.3 L/yr

Assistant Manager
15 salaries
unlock blur

₹11.5 L/yr - ₹20 L/yr

Explore more salaries
Compare Small Industries Development Bank of India with

National Bank Agriculture Rural Development

4.4
Compare

Export-Import Bank of India

3.2
Compare

IDBI Bank

3.6
Compare

Power Finance Corporation

4.1
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
Did you find this page helpful?
Yes No
write
Share an Interview