SLK Global Services Quality Analyst Interview Questions and Answers

Q1. Personal Introduction
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Q2. Last Job Role And Responsibilitys
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Quality Analyst at XYZ Company
• Conducted quality assurance tests on software applications

• Identified and reported bugs and issues to development team

• Collaborated with cross-functional teams to ensure quality standards were met
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Q1. What is BQ ?
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BQ stands for Batch Quality, which refers to the quality of a batch of products or services produced at a specific time.
• BQ is used to assess the overall quality of a group of products or services produced together.

• It helps in identifying any issues or defects in the batch that need to be addressed.

• BQ can be measured using various quality metrics and indicators.

• For example, in manufacturing, BQ can be determined by insp...read more
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Q2. What is 7Qc tools ?
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7QC tools are a set of quality control tools used for process improvement and problem-solving in quality management.
• Check sheets: Used to collect and analyze data in a systematic way.

• Pareto chart: Helps identify the most significant factors contributing to a problem.

• Cause-and-effect diagram (Fishbone diagram): Used to identify and analyze potential causes of a problem.

• Histogram: Represents data distribution visually to...read more
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Q3. Why quality is important ?
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Quality is important to ensure customer satisfaction, meet regulatory requirements, and maintain a good reputation.
• Ensures customer satisfaction by delivering products/services that meet or exceed expectations

• Helps in meeting regulatory requirements and standards

• Maintains a good reputation for the company

• Reduces costs by minimizing defects and rework

• Increases efficiency and productivity

• Improves overall customer experie
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Q4. What is critical and non critical errors ?
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Critical errors are severe issues that can cause system failure, while non-critical errors are less severe and do not impact system functionality.
• Critical errors can lead to system crashes or data loss

• Non-critical errors may include minor bugs or cosmetic issues

• Examples of critical errors: database corruption, server downtime

• Examples of non-critical errors: spelling mistakes, UI alignment issues
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Q5. Tell me about the Dead Air And Hold ?
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Dead air and hold refer to periods of silence or inactivity during a call or communication process.
• Dead air is when there is complete silence on the line, often due to technical issues or lack of response from the other party.

• Hold is when one party puts the call on hold, usually to consult with someone else or look up information.

• Both dead air and hold can impact the quality of the call and should be minimized to ensur...read more
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Q6. What is wowcall ?
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Wowcall is a telecommunications service provider offering voice over IP (VoIP) solutions for businesses and individuals.
• Wowcall provides VoIP services for making calls over the internet.

• They offer solutions for businesses looking to improve their communication systems.

• Wowcall allows users to make international calls at lower rates compared to traditional phone services.
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Q7. What are the quality parameters ?
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Quality parameters are specific criteria used to measure the quality of a product or service.
• Accuracy - how close the results are to the true value

• Precision - how close the results are to each other

• Reliability - consistency of results over time

• Reproducibility - ability to obtain the same results under different conditions

• Efficiency - achieving the desired outcome with minimal resources
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Q8. Why do you want to join bill gosling ?
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I want to join Bill Gosling because of their reputation for providing high-quality services and their commitment to employee growth and development.
• Reputation for high-quality services

• Commitment to employee growth and development

• Opportunities for career advancement

• Positive work culture

• Strong leadership team
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Fk off the team and simply they will show lot of attitude infront of the jobseekers

First of all company peoples are not educated

Q1. General topis they will ask
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Q2. Time wate and not useful questions they were asking
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Q1. What is ATA? How can you conduct ATA?
Ans. 
ATA stands for Acceptance Test Automation. It is a process of automating the testing of software applications to ensure they meet the acceptance criteria.
• ATA involves creating automated test scripts to validate the functionality of the software

• It helps in reducing manual testing efforts and increasing test coverage

• ATA tools like Selenium, HP UFT, and TestComplete can be used to conduct ATA

• Test scripts are executed auto...read more
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Q2. What is calibration? How many type of calibration is there? How can you calculate variance?
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Calibration is the process of comparing measurements of an instrument or device to a known standard to ensure accuracy. There are two types of calibration: internal and external. Variance can be calculated by finding the average of the squared differences between each data point and the mean.
• Calibration is the process of adjusting or determining the accuracy of an instrument or device by comparing its measurements to a...read more
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Q1. About personal details , previous job experience, and MS office questions
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Q2. MS word, Banking Presentation
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Language test with 70-80 questions

Q1. Spoken language skills interview
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Q1. Process questions regarding the specific account where you apply
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Q1. About yourself experience
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Q2. Product knowledge
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Q3. Company knowledge
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