Skyappz Software Telecaller Interview Questions and Answers

The HR first of all tell us to choose any one topic.then we have to introduce ourself and start to talk about our topic which one we choose.

Q1. How many languages do you.know
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Q1. Give your introduction
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Q2. Why should i hire you
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Asking about my self

Good had tricky questions

Q1. Ur experience on the project
Ans. 
I have 2 years of experience working as a telecaller for a project focused on selling insurance policies.
• Handled inbound and outbound calls to potential customers

• Provided information about insurance policies and answered customer queries

• Met daily targets for number of calls made and policies sold
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Q2. Toughest situation u ever face
Ans. 
The toughest situation I ever faced was when I had to handle a difficult customer who was extremely angry and unreasonable.
• Remaining calm and composed

• Active listening to understand the customer's concerns

• Empathizing with the customer's frustration

• Finding a solution to address the customer's issues

• Maintaining professionalism throughout the interaction
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Why you choose this job?

Q1. Do you have any technical skills
Ans. 
Yes, I have technical skills.
• Proficient in Microsoft Office Suite

• Experience with CRM software

• Familiarity with basic HTML and CSS

• Ability to troubleshoot technical issues over the phone
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Q1. What efforts put for ur job
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Q1. What is your name, or what is your education?
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Q2. How are gone your last weekend?
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Q1. What is telcaller
Ans. 
A telecaller is a person who makes phone calls to potential customers to promote products or services, answer inquiries, and gather information.
• Telecallers work in call centers or customer service departments.

• They follow scripts provided by their employers to ensure consistency in communication.

• Telecallers may also handle customer complaints and provide solutions.

• Examples: Telemarketers, customer service representative
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Q1. Introduce yourself what is bpo
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Q2. What is bpo about self
Ans. 
BPO is about providing business process outsourcing services to clients to help them streamline their operations and improve efficiency.
• BPO involves tasks such as customer service, technical support, sales, and back-office support being outsourced to a third-party provider.

• The main goal of BPO is to allow companies to focus on their core business functions while the BPO provider handles the non-core activities.

• BPO serv...read more
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Q3. Specific the bpo question
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