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SilkAir Airport Ground Staff Interview Questions and Answers

Updated 8 Jul 2021

SilkAir Airport Ground Staff Interview Experiences

1 interview found

I was interviewed in Jun 2021.

Interview Questionnaire 

2 Questions

  • Q1. What are the basic skills customer service (Aviation Field)?/
  • Ans. 

    Basic skills in customer service for the aviation field include effective communication, problem-solving, and adaptability.

    • Effective communication: Being able to communicate clearly and professionally with passengers, colleagues, and other stakeholders.

    • Problem-solving: Being able to handle customer complaints, resolve conflicts, and find solutions to various issues that may arise.

    • Adaptability: Being flexible and able t...

  • Answered by AI
  • Q2. Basic important role in customer service?

Interview Preparation Tips

Interview preparation tips for other job seekers - Attending the interview should have to be professional ,Basic knowledge in customer service ,communication and computer skills

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Group discussion (GD) involves addressing a specific problem or situation collaboratively through discussion and problem-solving.

Round 2 - Group Discussion 

Group discussion (GD) entails tackling a specific issue or topic collaboratively.

Round 3 - Aptitude Test 

My attitude is typical.

Round 4 - Assignment 

My CV is attached for your review.

Round 5 - One-on-one 

(3 Questions)

  • Q1. What round are you referring to?
  • Q2. How many interview rounds are there?
  • Q3. Where it is running from
Round 6 - HR 

(2 Questions)

  • Q1. Who can serve as an HR representative?
  • Q2. How is the human resources department structured for the group?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

Inborn potential to perform certain kinds of activities, whether physical or mental, and whether developed or undeveloped

Round 2 - Group Discussion 

"I have a particular interest in your airline because of your strong reputation in the industry and the dedication you have to positive customer experiences

Round 3 - One-on-one 

(5 Questions)

  • Q1. My strength and qualifications and my management skills
  • Q2. My strength is self-motivated
  • Q3. Hard work and discipline person
  • Q4. Team management
  • Q5. Hard work this field

Interview Preparation Tips

Topics to prepare for Air India Airport Ground Staff interview:
  • Airlines
  • GK
  • Aviation
Interview preparation tips for other job seekers - the process of looking for employment, whether it's because of unemployment, dissatisfaction with the current role, or any other reason
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Groups were divide among 3-3 each and we have state pros and cons over the given topic

Round 2 - One-on-one 

(3 Questions)

  • Q1. Academic background
  • Q2. Why do you wish to join the aviation
  • Ans. 

    I have a passion for aviation and want to be a part of the exciting and dynamic industry.

    • Passion for aviation

    • Excitement for dynamic industry

    • Opportunity for growth and learning

  • Answered by AI
  • Q3. About indigo in breif
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What salary do you expect and why
  • Ans. 

    I expect a competitive salary based on my experience, skills, and the industry standard for Airport Ground Staff positions.

    • I have X years of experience in the aviation industry, which I believe adds value to the role

    • I have completed relevant training and certifications that make me qualified for the position

    • I have researched the average salary range for Airport Ground Staff in this region and I believe my skills warran

  • Answered by AI
  • Q2. Introduce yourself
  • Ans. 

    I am a dedicated and hardworking individual with a passion for providing excellent customer service in the aviation industry.

    • I have a background in customer service, with experience in handling passenger inquiries and resolving issues.

    • I am familiar with airport procedures and regulations, ensuring smooth operations for passengers and airlines.

    • I am a team player, able to work effectively with colleagues to achieve commo...

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. What is PNR??// PNR full form
  • Ans. 

    PNR stands for Passenger Name Record. It is a unique identifier assigned to a passenger's reservation in the airline system.

    • PNR is a 6-character alphanumeric code used to identify a passenger's reservation.

    • It contains information such as passenger details, itinerary, and ticketing details.

    • PNR helps airlines and travel agencies to track and manage reservations efficiently.

    • Example: ABC123

  • Answered by AI
  • Q2. Total airport in India
  • Ans. 

    There are a total of 137 operational airports in India.

    • India has a total of 137 operational airports as of now

    • These airports are managed by the Airports Authority of India (AAI)

    • Major airports include Indira Gandhi International Airport in Delhi, Chhatrapati Shivaji Maharaj International Airport in Mumbai, and Kempegowda International Airport in Bangalore

  • Answered by AI
  • Q3. What is AAI ??
  • Ans. 

    AAI stands for Airports Authority of India.

    • Airports Authority of India is a statutory body working under the Ministry of Civil Aviation.

    • It manages 125 airports in the country, including 11 international airports.

    • AAI is responsible for creating, upgrading, maintaining, and managing civil aviation infrastructure in India.

  • Answered by AI
  • Q4. Self introduction
  • Q5. Why should we hier you ???

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

I really like this job, because it's my dream job

Round 3 - Technical 

(5 Questions)

  • Q1. Spicejet is amazing Air line
  • Q2. Air line job Is a paaon I love it
  • Q3. How will be guide customer
  • Ans. 

    I will guide customers by providing clear directions, answering questions, and offering assistance with luggage or other needs.

    • Provide clear and concise directions to customers

    • Answer any questions they may have about the airport or their flight

    • Offer assistance with luggage or other needs

    • Be friendly and approachable to make customers feel comfortable and welcome

    • Stay updated on flight information to provide accurate guid

  • Answered by AI
  • Q4. What is customer service
  • Ans. 

    Customer service is providing assistance and support to customers before, during, and after a purchase.

    • Customer service involves actively listening to customers' needs and concerns

    • It requires being friendly, patient, and empathetic towards customers

    • Providing timely and accurate information to customers is essential

    • Resolving customer issues and complaints effectively is a key aspect of customer service

    • Examples: Assistin...

  • Answered by AI
  • Q5. Why you like your lunch job

Interview Preparation Tips

Interview preparation tips for other job seekers - If I am hiring it will be really great for me
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in May 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Why should we hire you?
  • Ans. I have acquired relevant skills and experience this platform, iI have also teamwork skill which I will put to use in my future career.
  • Answered Anonymously
  • Q2. Where do you see yourself in 5 years ?
  • Ans. In five years , I see myself as an siniyor executive part of the company's my skills and knowledge to take on more responsiblity within the company.
  • Answered Anonymously
  • Q3. How much salary your expecting ?
  • Q4. What are your strength?
  • Q5. What are your weakness?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Approached by Company and was interviewed in May 2023. There were 6 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Mood Of Interview Face to Face
  • Q2. What is your Hobbies
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why I Give You This Oppurnity. And Why
  • Q2. Tell Me What is airline
  • Ans. 

    An airline is a company that provides air transport services for passengers and/or cargo.

    • Airlines operate scheduled flights on specific routes

    • They may offer services such as in-flight entertainment, meals, and Wi-Fi

    • Examples include Delta Air Lines, Emirates, and Southwest Airlines

  • Answered by AI
  • Q3. Why You Want To Work As coustomer service
Round 3 - HR 

(1 Question)

  • Q1. Why You Join As Grounstaff
Round 4 - HR 

(1 Question)

  • Q1. Tell me something about your self
Round 5 - HR 

(2 Questions)

  • Q1. Your parents will allow to live in other city
  • Q2. Say Something about india
  • Ans. 

    India is a diverse country known for its rich culture, history, and traditions.

    • India is the seventh-largest country by land area and the second-most populous country in the world.

    • It is known for its diverse landscapes, ranging from the Himalayas in the north to the beaches of Goa in the south.

    • India is home to various religions, languages, and cuisines, making it a melting pot of cultures.

    • The country has a rich history,...

  • Answered by AI
Round 6 - HR 

(3 Questions)

  • Q1. What is your last qualification
  • Q2. How many Family members you have
  • Q3. What is your agensta

Interview Preparation Tips

Interview preparation tips for other job seekers - Punchual confident
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - Group Discussion 

We all must be in time in any where.

Round 3 - Technical 

(2 Questions)

  • Q1. About bus and training
  • Q2. How many types of boair are there
  • Ans. 

    There are two main types of aircraft: fixed-wing and rotary-wing.

    • Fixed-wing aircraft include airplanes and gliders.

    • Rotary-wing aircraft include helicopters and autogyros.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - it was good

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