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SilkAir Airport Ground Staff Interview Questions and Answers

Updated 8 Jul 2021

SilkAir Airport Ground Staff Interview Experiences

1 interview found

I was interviewed in Jun 2021.

Interview Questionnaire 

2 Questions

  • Q1. What are the basic skills customer service (Aviation Field)?/
  • Ans. 

    Basic skills in customer service for the aviation field include effective communication, problem-solving, and adaptability.

    • Effective communication: Being able to communicate clearly and professionally with passengers, colleagues, and other stakeholders.

    • Problem-solving: Being able to handle customer complaints, resolve conflicts, and find solutions to various issues that may arise.

    • Adaptability: Being flexible and able t...

  • Answered by AI
  • Q2. Basic important role in customer service?

Interview Preparation Tips

Interview preparation tips for other job seekers - Attending the interview should have to be professional ,Basic knowledge in customer service ,communication and computer skills

Interview questions from similar companies

I was interviewed in Nov 2020.

Interview Questionnaire 

1 Question

  • Q1. Job profile Question. Managerial skill question. Basic Engineering question.

Interview Preparation Tips

Interview preparation tips for other job seekers - Basic engineering concept.
Application software know how knowledge.
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Referral and was interviewed in Sep 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Technical and coding

Round 3 - Technical 

(1 Question)

  • Q1. Technical questions
Round 4 - HR 

(1 Question)

  • Q1. Salary negotiations
Round 1 - One-on-one 

(1 Question)

  • Q1. Round trip
Round 2 - Aptitude Test 
Round 3 - Aptitude Test 
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

I really like this job, because it's my dream job

Round 3 - Technical 

(5 Questions)

  • Q1. Spicejet is amazing Air line
  • Q2. Air line job Is a paaon I love it
  • Q3. How will be guide customer
  • Ans. 

    I will guide customers by providing clear directions, answering questions, and offering assistance with luggage or other needs.

    • Provide clear and concise directions to customers

    • Answer any questions they may have about the airport or their flight

    • Offer assistance with luggage or other needs

    • Be friendly and approachable to make customers feel comfortable and welcome

    • Stay updated on flight information to provide accurate guid

  • Answered by AI
  • Q4. What is customer service
  • Ans. 

    Customer service is providing assistance and support to customers before, during, and after a purchase.

    • Customer service involves actively listening to customers' needs and concerns

    • It requires being friendly, patient, and empathetic towards customers

    • Providing timely and accurate information to customers is essential

    • Resolving customer issues and complaints effectively is a key aspect of customer service

    • Examples: Assistin...

  • Answered by AI
  • Q5. Why you like your lunch job

Interview Preparation Tips

Interview preparation tips for other job seekers - If I am hiring it will be really great for me

I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself ? Tell me about your family ? Why SpiceJet ? Why aviation ?

Interview Preparation Tips

Interview preparation tips for other job seekers - It was soo amazing when i gave my interview. I really had a good time. The interviewers were very kind and friendly. Just be yourself, just let them know who you are not who you are pretending to be. Be frank with them but professional too at same time.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

A group discussion is a collaborative dialogue where participants exchange ideas and viewpoints on a specified topic.

Round 2 - Aptitude Test 

The goal of an aptitude test is to predict the ability to learn new skills.

Interview Preparation Tips

Topics to prepare for Spicejet Airport Ground Staff interview:
  • Basic knowledge
  • About modernization
Interview preparation tips for other job seekers - Consider what you enjoy doing and what makes you happy. Also, consider your skills and strengths.
Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
Not Selected

I was interviewed in Jun 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Fist pilot woman?
  • Q2. Fist pilot in India
  • Ans. 

    The first pilot in India was J.R.D. Tata.

    • J.R.D. Tata became the first licensed pilot in India in 1929.

    • He founded India's first commercial airline, Tata Airlines (now Air India), in 1932.

    • Tata played a significant role in the development of civil aviation in India.

    • He was awarded the Bharat Ratna, India's highest civilian award, in 1992.

  • Answered by AI
  • Q3. Total Airline in India
  • Ans. 

    There are approximately 20 airlines operating in India.

    • There are both domestic and international airlines in India.

    • Some of the major airlines in India include Air India, IndiGo, SpiceJet, and Vistara.

    • The number of airlines may vary over time as new airlines enter the market or existing ones cease operations.

  • Answered by AI
  • Q4. Total airports in India
  • Ans. 

    There are a total of 137 airports in India.

    • India has 137 operational airports.

    • These airports are spread across various cities and states in the country.

    • Some of the major airports in India include Indira Gandhi International Airport in Delhi, Chhatrapati Shivaji Maharaj International Airport in Mumbai, and Kempegowda International Airport in Bengaluru.

  • Answered by AI

I applied via Naukri.com and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Personal interview and attention required

Interview Preparation Tips

Interview preparation tips for other job seekers - Kpi and maintenance related questions
TPm
Sap Hana
Stores management
Vendor
AMC
Ups
Cnc machine
Robotics
Press
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. How you will act if you are facing a repetitive issue in process .
  • Ans. 

    I would analyze the root cause of the issue, implement a solution, and monitor for any recurrence.

    • Identify the root cause of the repetitive issue

    • Implement a solution to address the root cause

    • Monitor the process closely for any recurrence

    • Seek feedback from team members for additional insights

    • Document the steps taken and lessons learned for future reference

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Situation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Tata advanced team is very professional and supportive thru out the process, only we have to reduce paper work while joining.

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