Shro Systems Private Limited Customer Service Executive Interview Questions and Answers

Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

• Conducted a thorough analysis of existing processes and identified areas for improvement

• Developed and implemented a new system for tracking and resolving customer issues

• Trained customer service team on new process and provided ongoing support

• Monitored and evaluated the effectiveness of the new process through regular feedback and data a...read more

Customer care is the process of providing assistance and support to customers before, during, and after a purchase.

• Customer care involves listening to customers and addressing their concerns

• It includes providing information about products or services

• Customer care also involves resolving complaints and issues in a timely and satisfactory manner

• It can be provided through various channels such as phone, email, chat, or in...read more

My experience in my last customer care call was positive.

• The customer was frustrated at first, but I was able to calm them down and address their concerns.

• I actively listened to the customer and showed empathy towards their situation.

• I provided clear and concise information to the customer and offered solutions to their problem.

• The customer thanked me for my help and ended the call on a positive note.