Shoppers Stop Customer Care Executive Interview Questions and Answers

I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.

• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills

BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies often use BPO to reduce costs, improve efficiency, and focus on their core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples o...read more

The question is asking about the 4C's of diamonds, different gold purity levels, and last job experience details.

• The 4C's of diamonds refer to carat, cut, color, and clarity.

• Gold purity is measured in karats, with options of 14k, 18k, 22k, and 24k.

• Last job experience details should include information about the previous sales executive role.