Shalby Hospitals Operations Manager Interview Questions and Answers

AI in healthcare was the GD topic

Q1. 1. family background 2. why MHA? 3. what is operations in hospital
Ans. 
Answering questions about family background, why MHA, and operations in a hospital.
• Family background: Briefly mention your family's background and how it has influenced your career choices.

• Why MHA: Explain why you chose to pursue a Master's in Healthcare Administration and how it aligns with your career goals.

• Operations in a hospital: Describe the various aspects of hospital operations, such as managing staff, ensuring...read more
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Q2. Why MHA after Pharmacy?
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Q3. What is operations according to you
Ans. 
Operations involves managing and optimizing the processes and resources within an organization to achieve efficiency and effectiveness.
• Operations management focuses on planning, organizing, and controlling the activities of an organization.

• It involves overseeing the production, delivery, and quality of goods or services.

• Operations managers ensure smooth operations by coordinating different departments and optimizing re...read more
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Q1. About my experiences
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Q2. About myself and reason to switch to UAE
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Q1. Technicalities of billing.
Ans. 
Understanding the technical aspects of billing is crucial for accurate and efficient operations.
• Billing involves generating invoices for products or services provided to customers.

• It includes calculating costs, applying any discounts or promotions, and adding taxes.

• Billing systems can be manual or automated, with automated systems being more efficient and less prone to errors.

• Accuracy in billing is essential to ensure ...read more
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Q2. How to handle irate customers.
Ans. 
Listen actively, empathize, remain calm, apologize, offer solutions, escalate if necessary.
• Listen actively to understand the customer's issue.

• Empathize with the customer's frustration.

• Remain calm and composed, even if the customer is angry.

• Apologize for any inconvenience caused.

• Offer solutions to resolve the customer's problem.

• Escalate to a supervisor if the situation cannot be resolved.

• Provide compensation or goodwill
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IQ Test which includes logical reasoning questions with Multiple Choice Answer

Q1. What Do you know about this company
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Q2. Why you want to join Thyrocare
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Q3. Why we should hire you
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Q1. Tell me about yourself.
Ans. 
Experienced operations professional with a background in managing teams and improving processes.
• Over 5 years of experience in operations management

• Skilled in team leadership and process improvement

• Strong analytical and problem-solving abilities

• Previously managed a team of 20 employees at XYZ Company

• Implemented new procedures that increased efficiency by 15%
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Q1. Qualifications, family background, previous work area etc.
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Q2. Salary discussion’s,
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Q3. Which position I want related same
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Q1. Share details of your previous job.
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Q2. Why are you looking for a change?
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Q3. Where do you see yourself in 5 years?
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Q4. What are your strengths and weaknesses?
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Q5. Tell me about yourself.
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Q1. Be appropriate and do the home work....your reply decides your next question
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Q2. Your profile, it's job responsibilities and in depth knowledge of your subject
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