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Serrala Center Of Excellence Service Desk Agent Interview Questions and Answers
Updated
17 Jul 2024
Serrala Center Of Excellence Service Desk Agent Interview Experiences
1 interview found
Anonymous
Interview experience
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical
(2 Questions)
- Q1. Incident management
- Q2. Basic troubleshooting
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Round 2 - Technical
(2 Questions)
- Q1. Scenario based questions
- Q2. Experience of handling pressure
- Ans.
I have experience handling pressure in fast-paced environments by staying calm, prioritizing tasks, and seeking help when needed.
Prioritizing tasks based on urgency and impact
Remaining calm and focused under pressure
Seeking help from colleagues or supervisors when necessary
Taking short breaks to recharge and refocus
Using time management techniques to stay organized
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Answered by
AI
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Round 3 - HR
(2 Questions)
- Q1. Cultural discussion of the company
- Q2. What you expect from the company
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Interview Tips & Stories
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honestword
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Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Serrala Center Of Excellence Interview FAQs
How many rounds are there in Serrala Center Of Excellence Service Desk Agent interview?
Serrala Center Of Excellence interview process usually has 3 rounds. The most common rounds in the Serrala Center Of Excellence interview process are Technical and HR.
How to prepare for Serrala Center Of Excellence Service Desk Agent interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Serrala Center Of Excellence. The most common topics and skills that interviewers at Serrala Center Of Excellence expect are JIRA.
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