SBI Kiosk Banking Operations Executive Interview Questions and Answers

Q1. What you can tell about advance math
Ans. 
Advanced math involves complex mathematical concepts and theories beyond basic arithmetic and algebra.
• Advanced math includes topics such as calculus, linear algebra, differential equations, and probability theory.

• It is used in various fields like engineering, physics, computer science, and finance to solve complex problems.

• Understanding advanced math can help in optimizing operations, analyzing data, and making informe...read more
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Had test for first round

Had group discussion after taking aptitude test

Asked many details about customers communication

Q1. When technical round they asked how am I have knowledge about mobile technology
Ans. 
I answered for the question they asked activation of mobile
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Q2. How you communicate with a customer when they enter in your outlet
Ans. 
I greet them warmly, ask how I can assist, and provide information on promotions or specials.
• Greet the customer with a smile and a warm welcome

• Ask how you can assist them or if they need help finding anything

• Inform them about any ongoing promotions or specials

• Offer assistance in making a decision or provide recommendations if needed
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Q3. How you come to know about customer that what type of customer they are
Ans. 
By analyzing their behavior, preferences, purchase history, and feedback.
• Analyze customer behavior such as frequency of purchases, products/services they buy, and channels they use

• Collect feedback through surveys, reviews, and social media interactions

• Segment customers based on demographics, psychographics, and past interactions

• Use data analytics tools to identify patterns and trends in customer data

• Personalize communi...read more
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Q4. How you solve the customer problem without asking your seniors
Ans. 
By analyzing the situation, utilizing resources, and making decisions based on experience and knowledge.
• Analyze the customer problem thoroughly

• Utilize available resources such as company policies, procedures, and past experiences

• Make decisions based on your own experience and knowledge

• Implement a solution and monitor its effectiveness

• Seek feedback from the customer to ensure satisfaction
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Q5. How you communicate when customer too rude
Ans. 
I remain calm, listen actively, empathize, and address the issue professionally.
• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's emotions

• Address the issue professionally and offer solutions

• Avoid escalating the situation further
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Q6. How will start explaining about mobile phone technology
Ans. 
Mobile phone technology is the technology used in mobile communication devices.
• Explain the evolution of mobile phone technology from basic voice calls to smartphones with advanced features.

• Discuss the components of mobile phones such as processors, displays, cameras, and connectivity options.

• Explain the role of operating systems like iOS and Android in powering mobile devices.

• Talk about the impact of mobile technology ...read more
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Q7. How you promise customer that when they will ask for new perticular numbers
Ans. 
We promise customers timely delivery of new specific numbers by ensuring efficient operations and clear communication.
• Ensure efficient operations to meet customer requests promptly

• Maintain clear communication with customers regarding timelines and expectations

• Provide updates on the progress of obtaining the new numbers

• Offer alternatives or solutions if there are any delays

• Follow up with customers to ensure satisfaction
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Q8. How will you come to the customer that they are buying the product or not
Ans. 
By analyzing customer behavior, feedback, and sales data, we can determine if customers are buying the product.
• Analyze sales data to track product purchases

• Collect customer feedback to understand their satisfaction level

• Monitor customer behavior on the website or in-store to see if they are browsing or purchasing

• Conduct market research to identify trends and demand for the product

• Use customer surveys or interviews to g
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Q9. How you convince the customer that when they are not ready to pay their mobile bill
Ans. 
By highlighting the importance of timely payments and offering flexible payment options, I would convince the customer to pay their mobile bill.
• Explain the consequences of not paying the bill on time, such as service interruption or late fees

• Offer flexible payment options, such as payment plans or extensions

• Highlight the benefits of maintaining a good payment history, such as improved credit score

• Provide excellent cust...read more
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Q1. Good communication and maintain attractive grooming
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Q1. About your previous company experience
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Q2. My self ,experience , job profile kra
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Q3. Experience, kra, what was your work profile
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Case study on Blending ratio.

Q1. Interview in area of expertise and experience level.
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Q2. Describe the vessel operation procedure and their documentation.
Ans. 
Vessel operation procedures involve a set of guidelines and documentation to ensure safe and efficient operations.
• Vessel operation procedures include pre-departure checks, navigation procedures, communication protocols, and emergency response plans.

• Documentation includes vessel logs, maintenance records, safety checklists, and crew training records.

• Procedures and documentation must comply with international maritime re...read more
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Q3. What are the key point to plan for vessel.
Ans. 
Key points to plan for a vessel include route, cargo, crew, fuel, and safety measures.
• Determine the most efficient and safe route for the vessel to take

• Consider the type and amount of cargo being transported

• Ensure the crew is properly trained and equipped for the voyage

• Calculate the necessary amount of fuel and provisions for the journey

• Implement safety measures such as lifeboats, fire extinguishers, and emergency proc
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Q4. How to calculate stock loss and what preventive action you will take from your side. Etc.
Ans. 
Stock loss can be calculated by taking the difference between actual stock and recorded stock. Preventive actions include regular stock checks and implementing security measures.
• Calculate stock loss by subtracting actual stock from recorded stock

• Regularly check stock levels to identify any discrepancies

• Implement security measures such as CCTV cameras and security personnel

• Train staff on proper stock management procedur...read more
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Q1. Basic hr type questions
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Q1. Hr question scenario based
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