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SBI Cards & Payment Services Assistant Manager Collections Interview Questions and Answers

Updated 4 Sep 2023

SBI Cards & Payment Services Assistant Manager Collections Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. General information
  • Q2. What you know about collections ?
  • Ans. 

    Collections involve the process of recovering overdue payments from customers or clients.

    • Collections involve contacting customers who have overdue payments.

    • Negotiating payment plans with customers to settle their debts.

    • Recording all communication and payment agreements with customers.

    • Utilizing collection software to track and manage accounts.

    • Following legal guidelines and regulations when pursuing collections.

    • Examples:...

  • Answered by AI
  • Q3. What is Secured and Unsecured loans? What is NPA and Write off and Pre NPA ?
  • Ans. 

    Secured loans are backed by collateral, while unsecured loans are not. NPA refers to non-performing assets, write off is when a loan is considered uncollectible, and pre NPA refers to loans at risk of becoming NPA.

    • Secured loans are loans that are backed by collateral, such as a house or car, reducing the risk for the lender.

    • Unsecured loans are not backed by collateral, making them riskier for the lender.

    • NPA (Non-Perfor...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. General discussion
Round 4 - HR 

(1 Question)

  • Q1. Reason behind leaving last organisation

Interview Preparation Tips

Interview preparation tips for other job seekers - Have to acquire knowledge of Collections. Types of collections. Products in collections. Basic knowledge about organisation where you want to join.

Skills evaluated in this interview

Interview Questionnaire 

2 Questions

  • Q1. What is collection .how can you acheive your targer
  • Ans. 

    Collections is the process of recovering unpaid debts. Targets can be achieved through effective communication and negotiation.

    • Collections involves contacting customers who have not paid their debts

    • Effective communication and negotiation skills are key to achieving targets

    • Using data analysis to identify trends and prioritize accounts can also help achieve targets

    • Offering payment plans or settlements can incentivize cus...

  • Answered by AI
  • Q2. Why you are looking for a change

Skills evaluated in this interview

Assistant Manager Collections Interview Questions Asked at Other Companies

Q1. What is your working style & how you collect emi if customers ... read more
Q2. What is collection .how can you acheive your targer
Q3. Can you handle a large portfolio and how?
Q4. What is Secured and Unsecured loans? What is NPA and Write off an ... read more
Q5. What is collection and what is the process before taking it from ... read more

Interview questions from similar companies

I applied via Referral and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. About past experience of working
  • Q2. How will i manage myself in hard time
  • Q3. How will i precise sales numbers in organisation
  • Ans. 

    To precisely track sales numbers in an organization, it is important to implement effective data collection methods and utilize analytical tools.

    • Implement a robust CRM system to track sales activities and customer interactions.

    • Train sales teams to accurately record and update sales data in the CRM system.

    • Utilize data analytics tools to analyze sales trends, identify patterns, and forecast future sales.

    • Regularly review ...

  • Answered by AI
  • Q4. How i will achieve my KRA

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be what you are .Be stressfree ,
All HR and Managers are too supportive here ..
All The best Crack it

I applied via Walk-in and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Experience previous organization related questions

Interview Preparation Tips

Interview preparation tips for other job seekers - As per resume question and Educational information

I applied via Walk-in and was interviewed in Dec 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about ur self and ur previous experience?
  • Q2. Why u want to join kotak?
  • Q3. Are u ready to do hard work in sales?

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be confidence when giving answer.
Should be cool.
Should be smiling face.

I applied via Company Website and was interviewed in Feb 2018. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. More questions about current affairs.
  • Q2. What is knowledge about axis securities ltd.
  • Ans. 

    Axis Securities Ltd. is a subsidiary of Axis Bank, offering a wide range of financial services including stockbroking, investment advisory, and wealth management.

    • Axis Securities Ltd. is a leading stockbroking firm in India.

    • It is a subsidiary of Axis Bank, one of the largest private sector banks in India.

    • The company provides services like equity trading, derivatives trading, mutual funds, IPOs, and more.

    • Axis Securities ...

  • Answered by AI
  • Q3. Computer knowledge.

Interview Preparation Tips

General Tips: Don't nervous to answer any question. If you don't know the answer then please say you don't have idea about that.
Duration: 1-4 weeks

I applied via Naukri.com and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. About stocks and mutual funds
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - A good company to work with with good working environment

I applied via Referral and was interviewed in Nov 2019. There were 4 interview rounds.

Interview Questionnaire 

9 Questions

  • Q1. Basics of stock market ( stock, Mf, IPO, FPO, PMS)
  • Q2. Previous experience detail ( key responsibilities)
  • Ans. 

    Managed team of 10 sales associates, created and implemented sales strategies, conducted performance evaluations

    • Managed a team of 10 sales associates

    • Created and implemented sales strategies to increase revenue

    • Conducted performance evaluations to assess team's progress

    • Collaborated with marketing department to develop promotional campaigns

  • Answered by AI
  • Q3. Why kotak securities?
  • Ans. 

    Kotak Securities is a leading financial services company with a strong reputation and commitment to customer satisfaction.

    • Kotak Securities has a proven track record of success in the financial services industry

    • The company is known for its innovative products and services

    • Kotak Securities has a strong commitment to customer satisfaction and building long-term relationships

    • The company offers excellent career growth opport...

  • Answered by AI
  • Q4. Self Introduction
  • Q5. Details of previous company brokerage detail?
  • Ans. 

    I worked at XYZ brokerage firm for 3 years, specializing in commercial real estate transactions.

    • Managed a portfolio of high-net-worth clients

    • Negotiated lease agreements and property sales

    • Developed marketing strategies to attract new clients

    • Collaborated with legal and financial teams on complex deals

  • Answered by AI
  • Q6. Benefits of demat saving?
  • Ans. 

    Demat saving offers a range of benefits for investors.

    • Eliminates the risk of loss, theft or damage of physical share certificates

    • Facilitates easy and quick transfer of securities

    • Reduces paperwork and transaction costs

    • Enables investors to hold a variety of securities in a single account

    • Provides access to real-time information and updates on investments

  • Answered by AI
  • Q7. Intraday, Delivery, ETF, Commodities?
  • Q8. What about salary? How much u want?
  • Q9. Family background?
  • Ans. 

    My family background is diverse and supportive, with a mix of professions and interests.

    • My parents are both educators, instilling in me a love for learning and teaching.

    • I have a sibling who works in finance, providing a different perspective on business and management.

    • My extended family includes artists, engineers, and healthcare professionals, giving me a well-rounded view of various industries.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) Always be Confident.
2) Think that way..if they hire us ..its there benefit..if they don't..its there loss.( believe in your capabilities).
3) Dressed properly (Formals) it looks like Good Manager.

I applied via Referral and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me something about yourself ?
  • Q2. Why do you want to join this company ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , whatever they ask

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Online test 70 question

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing

SBI Cards & Payment Services Interview FAQs

How many rounds are there in SBI Cards & Payment Services Assistant Manager Collections interview?
SBI Cards & Payment Services interview process usually has 4 rounds. The most common rounds in the SBI Cards & Payment Services interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for SBI Cards & Payment Services Assistant Manager Collections interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at SBI Cards & Payment Services. The most common topics and skills that interviewers at SBI Cards & Payment Services expect are Auditing, Capacity Planning, Interpersonal Skills, Management and Outbound.
What are the top questions asked in SBI Cards & Payment Services Assistant Manager Collections interview?

Some of the top questions asked at the SBI Cards & Payment Services Assistant Manager Collections interview -

  1. What is collection .how can you acheive your targ...read more
  2. What is Secured and Unsecured loans? What is NPA and Write off and Pre NP...read more
  3. What you know about collection...read more

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SBI Cards & Payment Services Assistant Manager Collections Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

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SBI Cards & Payment Services Assistant Manager Collections Salary
based on 22 salaries
₹3.5 L/yr - ₹6.8 L/yr
46% more than the average Assistant Manager Collections Salary in India
View more details

SBI Cards & Payment Services Assistant Manager Collections Reviews and Ratings

based on 12 reviews

3.6/5

Rating in categories

3.7

Skill development

3.5

Work-life balance

4.0

Salary

3.3

Job security

3.4

Company culture

3.4

Promotions

3.3

Work satisfaction

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