Saya Stationeries Interview Questions, Process, and Tips for Experienced

Quality refers to the degree of excellence or superiority of a product or service.

• Quality is meeting or exceeding customer expectations

• It involves consistency, reliability, and durability

• Quality is achieved through continuous improvement and adherence to standards

• Examples include defect-free products, timely delivery, and exceptional customer service

Basic tools of quality include Pareto charts, flowcharts, histograms, control charts, and scatter diagrams.

• Pareto charts help identify the most frequent problems or causes

• Flowcharts show the steps in a process

• Histograms display the distribution of data

• Control charts monitor a process over time

• Scatter diagrams show the relationship between two variables

QC tools are techniques and methods used to monitor and control quality in manufacturing processes.

• Statistical Process Control (SPC)

• Pareto Analysis

• Fishbone Diagrams

• Control Charts

• Histograms

• Scatter Diagrams

• Check Sheets

• Flow Charts

To start finding a solution to a problem, first identify the problem and gather relevant information.

• Define the problem clearly

• Gather data and information related to the problem

• Analyze the data to identify the root cause of the problem

• Brainstorm potential solutions

• Evaluate the potential solutions and select the best one

• Implement the solution and monitor its effectiveness