Sarvagram Fincare Relationship Officer Interview Questions and Answers

Handling customers requires active listening, empathy, and problem-solving skills.

• Listen actively to understand their concerns and needs

• Show empathy and understanding towards their situation

• Provide solutions and options to resolve their issues

• Maintain a positive and professional attitude throughout the interaction

• Follow up with the customer to ensure their satisfaction

• Handle difficult customers with patience and tact

Fixed deposit is a financial instrument offered by banks where a sum of money is deposited for a fixed period of time at a fixed interest rate.

• Fixed deposit is a type of investment where the principal amount is locked in for a specific period, usually ranging from a few months to several years.

• The interest rate for fixed deposits is predetermined and higher than regular savings accounts.

• Fixed deposits provide guarantee...read more

NBFC stands for Non-Banking Financial Company while BFC stands for Banking Financial Company.

• NBFCs are financial institutions that provide banking services without meeting the legal definition of a bank.

• BFCs are traditional banks that offer a wide range of financial services including deposits, loans, and investments.

• NBFCs cannot accept demand deposits while BFCs can.

• NBFCs do not form part of the payment and settlement...read more

I have 5 years of experience as a Relationship Officer in a leading bank.

• Managed a portfolio of high net worth clients, providing personalized financial solutions

• Developed and maintained strong relationships with clients, resulting in increased customer satisfaction and retention

• Identified and pursued new business opportunities, resulting in a 20% growth in client base

• Collaborated with cross-functional teams to ensure ...read more