Sakthi Hi-Tech General Manager Operations Interview Questions and Answers

Q1. Ownership accountability in KYC
Ans. 
Ownership accountability in KYC is crucial for compliance and risk management.
• Ownership accountability ensures that the KYC process is completed accurately and in a timely manner.

• It is important for the responsible parties to be identified and held accountable for any errors or omissions in the KYC process.

• This includes ensuring that all necessary documentation is obtained and verified, and that any red flags or suspic...read more
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Q2. Complex ownership structure
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Complex ownership structure can pose challenges in decision-making and operations.
• Understand the ownership structure and hierarchy

• Ensure clear communication and alignment with all stakeholders

• Establish protocols for decision-making and conflict resolution

• Consider legal and regulatory implications

• Examples: family-owned businesses, joint ventures, public-private partnerships
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Banking operations related to ownership and identify the correct ownership

Any subject

Q1. Strength and weakness
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Q2. What do you do in next 5 years
Ans. 
In the next 5 years, I plan to enhance my leadership skills, drive business growth, and foster a positive work culture.
• Focus on developing strong leadership qualities through training and mentorship programs

• Implement strategies to drive business growth and increase profitability

• Create a positive work environment by promoting teamwork and employee engagement

• Stay updated on industry trends and technologies to remain comp...read more
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Coding questions on DSA

Grammatical as well as Mathematical

Coding questions on DSA

Q1. Questions on projects
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Q2. SQL, CN, OS, coding questions on DSA
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Q1. Tell me something about your self
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Q2. What is your ultimate goal in life.
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Q1. Define the customer acquisition guidelines for your service area
Ans. 
Customer acquisition guidelines involve identifying target audience, setting acquisition goals, selecting appropriate channels, and measuring success.
• Identify target audience based on demographics, behavior, and needs

• Set clear acquisition goals such as number of new customers or revenue increase

• Select appropriate channels like social media, email marketing, or partnerships

• Measure success through key performance indicat
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Q2. What are the most common dunning processes in Telecom
Ans. 
Common dunning processes in Telecom include reminder messages, suspension of services, and debt collection.
• Sending reminder messages to customers with overdue payments

• Suspending services for customers who fail to pay their bills

• Initiating debt collection procedures for persistent non-payment

• Offering payment plans or extensions to help customers catch up on payments
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Q1. What is your current location
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Q2. What is your experience
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Q3. Tell me self introduction
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Q1. About current role about over all experience
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Q2. Scenario based questions
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