Reliance Retail Store Manager Interview Questions, Process, and Tips

Q1. About profile & experience as per resume.
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Q2. About business data and KPI of previous company.
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Q3. About notice period and joining detais and CTC discussion.
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Q1. About personal profile and experience about previous company.
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Q2. About business data and KPI and business development and analysis.
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Q3. How to handle customer complaint and customer service improvement.
Ans. 
Handling customer complaints and improving customer service is crucial for a Store Manager.
• Listen to the customer's complaint patiently and empathetically.

• Apologize for the inconvenience caused and assure them that you will do your best to resolve the issue.

• Take necessary actions to resolve the issue and follow up with the customer to ensure their satisfaction.

• Train your staff to provide excellent customer service and ...read more
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Q1. About experience and profile related and P&L discussion.
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Q2. About how to make profitable business and expenses control and EBITDA profitable.
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At my time aptitude test was conducted which was online mcq based for 30 questions

Q1. 1.In one on one interview they mostly gives one a condition or situation related to sale e.g(The asked me to suggest a product which is not available in grocery store
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Q2. 2. The interviewrs might ask to solve statistical equation based on profit and loss
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Q1. Questions asked about Store Operations & Customer Handling . Questions asked about Myself & My Family
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Q2. What was my Previous experience
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Q1. What is your kra of full day
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Q2. How to control the shrinkage
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Shrinkage can be controlled by implementing strict inventory management procedures and training employees on theft prevention.
• Conduct regular inventory audits to identify any discrepancies

• Implement security measures such as CCTV cameras and security tags

• Train employees on theft prevention and the importance of reporting any suspicious activity

• Establish a clear policy on employee theft and consequences for violating it

• M...read more
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Q3. How to improve mix of x segment
Ans. 
To improve the mix of x segment, focus on understanding customer preferences, optimizing product assortment, and implementing targeted marketing strategies.
• Conduct market research to gain insights into customer preferences and trends within the x segment.

• Analyze sales data to identify top-selling products and determine which ones are popular among the x segment.

• Optimize product assortment by introducing new products th...read more
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Q4. How much staff promote under you
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Q1. How to maintain p&l with positive numbers
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To maintain P&L with positive numbers, focus on increasing revenue, reducing costs, and optimizing operations.
• Increase sales by implementing effective marketing strategies and promotions

• Reduce costs by negotiating better deals with suppliers and optimizing inventory management

• Optimize operations by improving efficiency, streamlining processes, and reducing waste

• Monitor financial performance regularly and make data-driv...read more
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Q2. Why you want to change the job
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Q3. Why you join this company
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Q1. Salary discussion and notice period
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