Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Reliance Retail Team. If you also belong to the team, you can get access from here

Reliance Retail Verified Tick

Compare button icon Compare button icon Compare
3.9

based on 23.1k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

Reliance Retail Customer Service Associate Interview Questions, Process, and Tips

Updated 3 Apr 2025

Top Reliance Retail Customer Service Associate Interview Questions and Answers

Reliance Retail Customer Service Associate Interview Experiences

17 interviews found

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 14 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 22 Feb 2022

Round 1 - Aptitude Test 

There was a exam,by attending the exam they can measure our own communication skill in our global universal language.it was not that much difficult for you knows basics of english.

Round 2 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
    • View 41 more answers
  • Q2. Why should we hire you?
    • View 27 more answers
  • Q3. Tell me about yourself.
    • View 25 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - You Truly Get What You Put In.

Customer Service Associate Interview Questions Asked at Other Companies

asked in Teleperformance
Q1. Situational: If customer gets damaged product and he is saying he ... read more
View answers (40)
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
View answers (143)
asked in Tech Mahindra
Q3. If the customer is not satisfied with your answer so what will yo ... read more
View answers (20)
asked in Tech Mahindra
Q4. What do you understand by customer care service?
View answers (87)
asked in Tech Mahindra
Q5. Why customer care service is important for a company?
View answers (25)
View All

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 8 Oct 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Communication skill
    • Add your answer
  • Q3. Grooming, behaviour, smile and petience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep smiling and tell them to do smart work

Customer Service Associate Interview Questions & Answers

user image

posted on 5 Jun 2022

I applied via Naukri.com and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 
Round 3 - Case Study 

How to solve custemer problem in store

Interview Preparation Tips

Interview preparation tips for other job seekers - Iam graduate in Karnatak university darawad

Reliance Retail interview questions for designations

 Senior Customer Service Associate

 (3)

 Customer Service Associate (Csa)

 (4)

 Customer Service Executive

 (3)

 Customer Support Associate

 (2)

 Customer Sales Associate

 (1)

 Customer Service Officer

 (13)

 Service Manager

 (2)

 Associate

 (5)

Customer Service Associate Interview Questions & Answers

user image

posted on 9 Jan 2022

I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is customer service?
  • Ans. 

    Customer service is the provision of assistance and support to customers before, during, and after a purchase or interaction.

    • Customer service involves helping customers with their inquiries, concerns, and problems.

    • It includes providing information about products or services, processing orders, and resolving complaints.

    • Customer service can be provided through various channels such as phone, email, chat, or in-person.

    • Exa...

    • Answered by AI
    View 3 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Practice Empathy, Patience, and Consistency

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 4 Mar 2022

I applied via Campus Placement and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - Online 

(1 Question)

  • Q1. What about you somthing
    • View 2 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Please don't talk long short time our best points says ex name learning work experience

Customer Service Associate Jobs at Reliance Retail

View all

Customer Service Associate Interview Questions & Answers

user image Anonymous

posted on 10 Mar 2022

I applied via Approached by Company and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Reliance Retail Customer Service Associate interview:
  • Sales
  • Corporate Sales
Interview preparation tips for other job seekers - Just job seeker should be interested what work he wants

Top trending discussions

View All
Interview Tips & Stories
2w
mrstorm
Verified Icon
·
works at
Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
Got a question about Reliance Retail?
Ask anonymously on communities.
More about working at Reliance Retail
golden leaf award

#1 Best Mega Retail Company - 2022

golden leaf award

Reliance Retail Interview FAQs

How many rounds are there in Reliance Retail Customer Service Associate interview?
Reliance Retail interview process usually has 1-2 rounds. The most common rounds in the Reliance Retail interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Reliance Retail Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Reliance Retail. The most common topics and skills that interviewers at Reliance Retail expect are Retail Sales, Counter Sales, Sales, Customer Service and Customer Relationship.
What are the top questions asked in Reliance Retail Customer Service Associate interview?

Some of the top questions asked at the Reliance Retail Customer Service Associate interview -

  1. What is customer servi...read more
  2. How opret to cash t...read more
  3. What is the ret...read more
How long is the Reliance Retail Customer Service Associate interview process?

The duration of Reliance Retail Customer Service Associate interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Reliance Retail Interviews By Designations

Interview Questions for Popular Designations

Reliance Retail Customer Service Associate Interview Process

based on 28 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more

Interview Questions from Similar Companies

DMart Interview Questions
3.9
 • 412 Interviews
Walmart Interview Questions
3.7
 • 389 Interviews
Landmark Group Interview Questions
4.0
 • 151 Interviews
Croma Interview Questions
4.0
 • 135 Interviews
Reliance Digital Interview Questions
4.1
 • 131 Interviews
Lowe's Interview Questions
4.1
 • 130 Interviews
Tesco Interview Questions
3.8
 • 125 Interviews
Target Interview Questions
4.2
 • 115 Interviews
Reliance Trends Interview Questions
4.2
 • 106 Interviews
Decathlon Interview Questions
3.8
 • 106 Interviews
View all

Fast track your campus placements

National Institute of Construction Management and Research, Pune Placement Questions
3 Interviews
Institute for Technology and Management (ITM) Placement Questions
2 Interviews
Praxis Business School, Kolkata Placement Questions
2 Interviews
Prestige Institute of Management and Research, Indore Placement Questions
2 Interviews
Central University of Jharkhand, Ranchi Placement Questions
1 Interview
Mumbai University Placement Questions
1 Interview
Symbiosis Institute of Business Management, Bangalore Placement Questions
1 Interview
View all
Reliance Retail Customer Service Associate Salary
based on 547 salaries
₹0.7 L/yr - ₹3.7 L/yr
33% less than the average Customer Service Associate Salary in India
View more details

Reliance Retail Customer Service Associate Reviews and Ratings

based on 436 reviews

4.2/5

Rating in categories

4.1

Skill development

3.9

Work-life balance

3.7

Salary

4.1

Job security

4.0

Company culture

3.3

Promotions

3.9

Work satisfaction

Explore 436 Reviews and Ratings
Customer Service Associate Jobs at Reliance Retail
Customer Service Associate (Women on break)

Mumbai,

Chennai

+1

5-10 Yrs

Not Disclosed

Explore more jobs
Reliance Retail Salaries in India
Assistant Manager
4.2k salaries
unlock blur

₹3 L/yr - ₹10.4 L/yr

Store Manager
4.1k salaries
unlock blur

₹2 L/yr - ₹9.8 L/yr

Department Manager
3.6k salaries
unlock blur

₹1.5 L/yr - ₹6.2 L/yr

Deputy Manager
2.5k salaries
unlock blur

₹4.2 L/yr - ₹15 L/yr

Senior Executive
1.9k salaries
unlock blur

₹1.5 L/yr - ₹7.5 L/yr

Explore more salaries
Compare Reliance Retail with

DMart

3.9
Compare

Future Group

4.3
Compare

Reliance Digital

4.1
Compare

Croma

4.0
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview