Purplle.com Customer Service Representative Interview Questions and Answers

Q1. Speak about your past experience
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Q2. Explain the copies in your portfolio
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Q3. Why do you want to switch
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Q4. Would you be willing to move to Goa
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Write short-form and long-form content

Q1. Questions based on the assignment
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Q2. Explain the thought process behind the copy
Ans. 
The thought process behind the copy involves understanding the target audience, defining the key message, and crafting compelling language to convey the message effectively.
• Identify the target audience and their needs

• Define the key message or objective of the copy

• Craft compelling language that resonates with the audience and conveys the message effectively

• Consider the tone, style, and format of the copy to align with t
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Q1. Salary discussion
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Q2. Relocation discussion
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Q3. Date of joining
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Q1. What purpose of this job you are choose
Ans. 
I choose this job because I am passionate about leading teams and driving business growth.
• Passion for leadership and team development

• Desire to drive business growth and success

• Enjoyment of problem-solving and decision-making

• Previous experience in similar roles

• Opportunity for career advancement and personal growth
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Q2. What kind of the causes will be done previous company
Ans. 
I implemented various causes such as process improvements, training programs, and team building activities to enhance productivity and employee morale.
• Implemented process improvements to streamline operations

• Developed and conducted training programs to enhance employee skills

• Organized team building activities to boost morale and collaboration
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Q1. About my self, total experience, how soon I can join, about my job responsibilities
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Q1. One on one round with senior manager
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Q1. Question on industry
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Q1. What is your name
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Q2. Where do you live
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Q3. Basically I am from Nashik and currently I staying near Mumbra station
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Q4. How many years experience you have in retail
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Q5. I have 4 years experience in retail
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Q6. What is your favourite brand in cosmetics
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Q7. My favourite brand is Colorbar
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Q1. About self and experience
Ans. Him self and experience for all retail.
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Q2. And qualifications and other etc.
Ans. Graduation and computer Skills and etc.
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Q1. Basics were asked 1. What is the roi formula? 2. What is r.m formula ? 3. What areas previously handled?
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Q2. 1. What is ROI formula ?
Ans. 
ROI formula is used to calculate the return on investment.
• ROI = (Gain from Investment - Cost of Investment) / Cost of Investment

• It is expressed as a percentage

• Example: If you invest $100 and get a return of $120, the ROI would be (120-100)/100 = 20%

• ROI helps in evaluating the profitability of an investment
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Q3. What is the formula for RM
Ans. 
RM formula varies depending on the context it is being used in.
• RM can stand for different things such as Risk Management, Relationship Marketing, or Revenue Management.

• The formula for RM in Risk Management involves calculating the probability of a risk occurring and the impact it would have.

• In Relationship Marketing, the formula for RM involves measuring customer satisfaction and loyalty.

• Revenue Management involves max...read more
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