PTC Cloud Support Engineer Interview Questions and Answers

Easiest test in my life

Q1. Explain what happens when you open a. Website?
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Q2. Expalin osi model
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Q1. Computer networking basics
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Q2. In depth of http,dns,methods,headers,records
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Q1. Osi model in depth
Ans. 
The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven different layers.
• The OSI model stands for Open Systems Interconnection model.

• It consists of seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and communicates with the adjacent layers.

• Example: The Physical layer deals ...read more
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Q2. Tls handshake explain examples
Ans. 
TLS handshake is a process where a client and server establish a secure connection.
• TLS handshake involves multiple steps like client hello, server hello, key exchange, etc.

• During TLS handshake, client and server exchange cryptographic keys to establish a secure connection.

• Examples of TLS handshake protocols include TLS 1.2 and TLS 1.3.
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Q3. Http version with benefits
Ans. 
HTTP/2 is the latest version with improved performance and security features.
• HTTP/2 is the latest version of the Hypertext Transfer Protocol.

• It offers benefits such as multiplexing, header compression, and server push.

• HTTP/2 is binary, instead of textual like HTTP/1.1, which helps in reducing errors and improving efficiency.
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Q4. How does internet work
Ans. 
The internet is a global network of interconnected computers that communicate using standardized protocols.
• The internet is made up of a vast network of computers connected through physical cables, wireless signals, or satellite links.

• Data is transmitted across the internet in the form of packets, which are small units of data that travel through routers and switches to reach their destination.

• Protocols like TCP/IP gove...read more
Answered by AI
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Q5. Port number and different protocols detailed
Ans. 
Port numbers are used to identify specific processes or services running on a computer. Different protocols use different port numbers.
• Port numbers range from 0 to 65535

• Common protocols and their port numbers include: HTTP (80), HTTPS (443), FTP (21), SSH (22), SMTP (25), and DNS (53)

• Well-known port numbers (0-1023) are reserved for specific protocols, while registered port numbers (1024-49151) are assigned by IANA

• Dyna...read more
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Q1. Situational question about different scenarios
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Q2. Best and worst experience about customer handling from past
Ans. 
Best experience - Resolving a complex issue promptly, Worst experience - Dealing with an irate customer
• Best experience: Successfully resolving a critical issue for a customer within a short timeframe, leading to positive feedback and appreciation

• Worst experience: Handling an irate customer who was dissatisfied with the service provided, despite efforts to resolve the issue
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Q3. Which was a difficult issue i resolved
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Q4. How did I handle i rated customer
Ans. 
I handled irate customers by remaining calm, actively listening to their concerns, empathizing with their frustrations, and finding a solution to their problem.
• Remain calm and composed

• Listen actively to their concerns

• Empathize with their frustrations

• Find a solution to their problem

• Avoid taking their anger personally
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It was general aptitude round.

Questions form DSA to check problem solving abilities.

Q1. Second largest number in an array.
Ans. 
Find the second largest number in an array of strings.
• Convert the array of strings to an array of integers for comparison.

• Sort the array in descending order and return the second element.

• Handle cases where there may be duplicates of the largest number.
Answered by AI
Add your answer

Q1. Computer networking basics
Add your answer
Q2. In depth of http,dns,methods,headers,records
Add your answer

Q1. Osi model in depth
Ans. 
The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven different layers.
• The OSI model stands for Open Systems Interconnection model.

• It consists of seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and communicates with the adjacent layers.

• Example: The Physical layer deals ...read more
Answered by AI
Add your answer
Q2. Tls handshake explain examples
Ans. 
TLS handshake is a process where a client and server establish a secure connection.
• TLS handshake involves multiple steps like client hello, server hello, key exchange, etc.

• During TLS handshake, client and server exchange cryptographic keys to establish a secure connection.

• Examples of TLS handshake protocols include TLS 1.2 and TLS 1.3.
Answered by AI
Add your answer
Q3. Http version with benefits
Ans. 
HTTP/2 is the latest version with improved performance and security features.
• HTTP/2 is the latest version of the Hypertext Transfer Protocol.

• It offers benefits such as multiplexing, header compression, and server push.

• HTTP/2 is binary, instead of textual like HTTP/1.1, which helps in reducing errors and improving efficiency.
Answered by AI
Add your answer
Q4. How does internet work
Ans. 
The internet is a global network of interconnected computers that communicate using standardized protocols.
• The internet is made up of a vast network of computers connected through physical cables, wireless signals, or satellite links.

• Data is transmitted across the internet in the form of packets, which are small units of data that travel through routers and switches to reach their destination.

• Protocols like TCP/IP gove...read more
Answered by AI
Add your answer
Q5. Port number and different protocols detailed
Ans. 
Port numbers are used to identify specific processes or services running on a computer. Different protocols use different port numbers.
• Port numbers range from 0 to 65535

• Common protocols and their port numbers include: HTTP (80), HTTPS (443), FTP (21), SSH (22), SMTP (25), and DNS (53)

• Well-known port numbers (0-1023) are reserved for specific protocols, while registered port numbers (1024-49151) are assigned by IANA

• Dyna...read more
Answered by AI
Add your answer

Q1. Situational question about different scenarios
Add your answer
Q2. Best and worst experience about customer handling from past
Ans. 
Best experience - Resolving a complex issue promptly, Worst experience - Dealing with an irate customer
• Best experience: Successfully resolving a critical issue for a customer within a short timeframe, leading to positive feedback and appreciation

• Worst experience: Handling an irate customer who was dissatisfied with the service provided, despite efforts to resolve the issue
Answered by AI
Add your answer
Q3. Which was a difficult issue i resolved
Add your answer
Q4. How did I handle i rated customer
Ans. 
I handled irate customers by remaining calm, actively listening to their concerns, empathizing with their frustrations, and finding a solution to their problem.
• Remain calm and composed

• Listen actively to their concerns

• Empathize with their frustrations

• Find a solution to their problem

• Avoid taking their anger personally
Answered by AI
Add your answer