Akamai Technologies Cloud Support Engineer Interview Questions, Process, and Tips

Easiest test in my life

Q1. Explain what happens when you open a. Website?
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Q2. Expalin osi model
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Q1. Computer networking basics
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Q2. In depth of http,dns,methods,headers,records
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Q1. Osi model in depth
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The OSI model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven different layers.
• The OSI model stands for Open Systems Interconnection model.

• It consists of seven layers: Physical, Data Link, Network, Transport, Session, Presentation, and Application.

• Each layer has specific functions and communicates with the adjacent layers.

• Example: The Physical layer deals ...read more
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Q2. Tls handshake explain examples
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TLS handshake is a process where a client and server establish a secure connection.
• TLS handshake involves multiple steps like client hello, server hello, key exchange, etc.

• During TLS handshake, client and server exchange cryptographic keys to establish a secure connection.

• Examples of TLS handshake protocols include TLS 1.2 and TLS 1.3.
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Q3. Http version with benefits
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HTTP/2 is the latest version with improved performance and security features.
• HTTP/2 is the latest version of the Hypertext Transfer Protocol.

• It offers benefits such as multiplexing, header compression, and server push.

• HTTP/2 is binary, instead of textual like HTTP/1.1, which helps in reducing errors and improving efficiency.
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Q4. How does internet work
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The internet is a global network of interconnected computers that communicate using standardized protocols.
• The internet is made up of a vast network of computers connected through physical cables, wireless signals, or satellite links.

• Data is transmitted across the internet in the form of packets, which are small units of data that travel through routers and switches to reach their destination.

• Protocols like TCP/IP gove...read more
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Q5. Port number and different protocols detailed
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Port numbers are used to identify specific processes or services running on a computer. Different protocols use different port numbers.
• Port numbers range from 0 to 65535

• Common protocols and their port numbers include: HTTP (80), HTTPS (443), FTP (21), SSH (22), SMTP (25), and DNS (53)

• Well-known port numbers (0-1023) are reserved for specific protocols, while registered port numbers (1024-49151) are assigned by IANA

• Dyna...read more
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Q1. Situational question about different scenarios
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Q2. Best and worst experience about customer handling from past
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Best experience - Resolving a complex issue promptly, Worst experience - Dealing with an irate customer
• Best experience: Successfully resolving a critical issue for a customer within a short timeframe, leading to positive feedback and appreciation

• Worst experience: Handling an irate customer who was dissatisfied with the service provided, despite efforts to resolve the issue
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Q3. Which was a difficult issue i resolved
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Q4. How did I handle i rated customer
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I handled irate customers by remaining calm, actively listening to their concerns, empathizing with their frustrations, and finding a solution to their problem.
• Remain calm and composed

• Listen actively to their concerns

• Empathize with their frustrations

• Find a solution to their problem

• Avoid taking their anger personally
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