Prama Hikvision India Technical Support Executive Interview Questions and Answers

Q1. What is WDR ?
Ans. 
WDR stands for Wide Dynamic Range. It is a feature in cameras that allows them to capture clear images in both bright and dark areas.
• WDR helps to balance the exposure in different parts of the image

• It is useful in scenarios where there are both bright and dark areas in the same frame

• WDR technology combines multiple images taken at different exposures to create a single well-exposed image
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Q2. What is BLC and HLC
Ans. 
BLC stands for Basic Life Cycle and HLC stands for High Level Cycle.
• BLC refers to the basic stages of a product or system's life cycle, including development, testing, and deployment.

• HLC refers to the higher-level phases of a product or system's life cycle, such as maintenance, updates, and retirement.

• Understanding both BLC and HLC is important for ensuring the successful management of a product or system.
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Q1. What is the Bitrate
Ans. 
Bitrate is the number of bits processed or transmitted per unit of time.
• Bitrate is commonly used in digital multimedia and telecommunications to measure data transfer rates.

• It is typically measured in bits per second (bps) or kilobits per second (kbps).

• Higher bitrate generally means better quality but also requires more bandwidth.

• For example, a video with a bitrate of 10 Mbps will have higher quality than the same vide
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Q2. What is resolution of 2 MP
Ans. 
2 MP resolution refers to a camera or display with 2 million pixels.
• 2 MP stands for 2 megapixels

• It means the camera or display has a resolution of 1600 x 1200 pixels

• Higher resolution results in clearer and more detailed images
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Q1. Tell me about yourself.
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and feedback

• Proficient in using CRM systems and resolving technical issues

• Strong communication and problem-solving skills

• Received multiple awards for excellent customer service
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Q2. How do you know about this opening?
Ans. 
I found out about this opening through a job search website.
• I regularly check job search websites for new opportunities.

• I received a notification from the job search website about this opening.

• I saw the job posting on a job search website and decided to apply.

• A friend or colleague recommended this job opening to me through a job search website.
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Experience with a particular case, Escalation, difficult case attended

Q1. Related for handling, knowledge, adaptabilityand more
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Q1. Consolidate for all 3 rounds again and in depth
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Q1. Tell me about your self
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Q2. Also its ask about your family details
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Q1. In this round they just talk to you on any topic to check your fluency in English
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Q1. Difference between Microcontroller and microprocessor
Ans. 
Microcontroller is a single integrated circuit that contains a processor core, memory, and programmable input/output peripherals, while a microprocessor is just the processor core.
• Microcontroller is a self-contained system with memory, I/O peripherals, and a processor core on a single chip.

• Microprocessor is just the central processing unit (CPU) and requires external components for memory and I/O operations.

• Microcontro...read more
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Q2. Uses of HDMI cable
Ans. 
HDMI cable is used to transmit high-quality audio and video signals from one device to another.
• Connects devices such as TVs, monitors, projectors, and gaming consoles

• Supports high-definition video and audio

• Eliminates the need for multiple cables for audio and video connections

• Used in home entertainment systems, conference rooms, and gaming setups
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Q3. Full form of HDMI cable
Ans. 
High Definition Multimedia Interface
• Stands for High Definition Multimedia Interface

• Used to transmit high-quality audio and video signals

• Commonly used to connect devices like TVs, monitors, and projectors

• Supports resolutions up to 4K and beyond
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Q4. Difference between LCD and LED
Ans. 
LCD uses liquid crystals to produce images, while LED uses light-emitting diodes for backlighting.
• LCD stands for Liquid Crystal Display, while LED stands for Light-Emitting Diode.

• LCD screens require a separate light source for illumination, while LED screens have built-in backlighting.

• LED screens are generally more energy-efficient and produce brighter images compared to LCD screens.

• Examples: LCD TVs, LED monitors.
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Q5. Tell me about your college project and describe it properly
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Q6. In smart watch which sensor is used to measurement of pulse
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Q1. Work experience and personal details, skills
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Q1. IP fiber connection
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