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Porter Customer Service Executive Interview Questions and Answers

Updated 5 Sep 2023

Porter Customer Service Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Tested spoken English with perticular subject

Round 3 - Aptitude Test 

Calculation and mind tested questions

Round 4 - One-on-one 

(1 Question)

  • Q1. Communication skill and situations handling questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Calculation and communication skill required

Interview questions from similar companies

I applied via Naukri.com and was interviewed before May 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Introduction , why I wanted to work with flipkart , about flipkart ,
  • Q2. About my daily routine (to check my communication skills)
  • Q3. My past experiences or projects or degree

Interview Preparation Tips

Interview preparation tips for other job seekers - be sincere , soft spoken

I was interviewed before Sep 2016.

Interview Preparation Tips

Round: JAM
Experience: Choosed my own topic and conveyed confidently
Tips: be prepared for any kind of the topic

Round: Test
Experience: a test on communication and verbal skills
Tips: be prepared in grammatical skills
Duration: 1 hour
Total Questions: 60

Skills: Communication And Confidence
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

Group discussion, or GD, is used by companies, universities, and other organizations to evaluate a candidate’s soft skills. The GD evaluates a candidate’s skills, such as interaction, time management, authoritativeness, critical thinking, intuition, listening skills, etc.

Round 2 - Technical 

(7 Questions)

  • Q1. What scripting language do you know?
  • Ans. 

    I am proficient in JavaScript, Python, and Ruby scripting languages.

    • JavaScript is commonly used for web development and can be used for both client-side and server-side scripting.

    • Python is known for its simplicity and readability, making it a popular choice for scripting and automation tasks.

    • Ruby is often used for web development and automation, with a focus on developer productivity.

  • Answered by AI
  • Q2. What tools have you used to manage a remote team?
  • Ans. 

    I have used tools like Slack, Zoom, Trello, and Google Docs to manage a remote team effectively.

    • Slack for communication and quick updates

    • Zoom for virtual meetings and video calls

    • Trello for task management and tracking progress

    • Google Docs for collaborative document editing

  • Answered by AI
  • Q3. What programming languages do you know?
  • Ans. 

    I am proficient in Java, Python, and SQL.

    • Java

    • Python

    • SQL

  • Answered by AI
  • Q4. What is your strengths ?
  • Q5. How did you get this interview?
  • Ans. 

    I applied online through the company's website and was contacted for an interview.

    • Applied online through company's website

    • Received a call/email for interview

    • Submitted resume and cover letter

  • Answered by AI
  • Q6. When was this interview?
  • Q7. How difficult was the interview?

Interview Preparation Tips

Topics to prepare for Myntra Customer Care Executive interview:
  • Your carrer goal
Interview preparation tips for other job seekers - We have enable a hybrid work model,which provides mobility support to employees coming to the office Asa well as flexi work options to these who want to work from home.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
No response
Round 1 - One-on-one 

(2 Questions)

  • Q1. Speak 20 sentences about your hometown specialities.
  • Q2. Why do you want to join blinkit.
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I have researched the average salary range for Customer Care Executives in the industry.

    • I have considered my qualifications, experience, and the responsibilities of the role.

    • I am open to negotiation and willing to discuss the salary package.

    • I value fair compensation for my contributions to the company.

    • I am looking for a salary that reflects my expertise an

  • Answered by AI
  • Q2. What is your family background?
  • Ans. 

    My family background is diverse and supportive, with members from different professions and backgrounds.

    • My parents are both teachers, and they have instilled in me a love for learning and helping others.

    • My older sister is a doctor, and her dedication to patient care has inspired me to pursue a career in customer care.

    • My uncle is an entrepreneur, and his business acumen has taught me the importance of problem-solving an...

  • Answered by AI
  • Q3. Share details of your previous job.
  • Ans. 

    I worked as a Customer Care Executive at XYZ Company.

    • Handled customer inquiries and resolved complaints

    • Provided product information and assistance to customers

    • Maintained customer records and updated databases

    • Collaborated with other departments to resolve customer issues

    • Achieved high customer satisfaction ratings

    • Received positive feedback from customers for excellent service

  • Answered by AI
  • Q4. Why are you looking for a change?
  • Ans. 

    Seeking new opportunities for personal and professional growth.

    • Looking for a change to expand my skill set and knowledge.

    • Seeking a new challenge and opportunity to learn and develop.

    • Interested in exploring different industries and gaining diverse experience.

    • Want to work in a company that aligns with my values and goals.

    • Desire for career advancement and increased responsibilities.

    • Seeking a better work-life balance or lo

  • Answered by AI
  • Q5. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a strong focus on providing excellent service.

    • Experienced in handling customer inquiries and resolving issues

    • Proficient in using customer relationship management (CRM) software

    • Skilled in active listening and effective communication

    • Able to remain calm and professional in challenging situations

    • Demonstrated ability to meet and exceed customer satisfaction goals

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Well I won’t advice anyone working with Myntra.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Monster and was interviewed in Dec 2024. There were 4 interview rounds.

Round 1 - HR 

(4 Questions)

  • Q1. Self introduction
  • Ans. 

    My self ruksar born and bought up in Bangalore

  • Answered Anonymously
  • Q2. Self introduction
  • Ans. 

    Myself Rukhsar born and water in Bangalore

  • Answered Anonymously
  • Q3. Personal details
  • Ans. 

    I have completed my degree

  • Answered Anonymously
  • Q4. Personal details
  • Ans. 

    I have completed my PU

  • Answered Anonymously
Round 2 - HR 

(3 Questions)

  • Q1. Education family background
  • Ans. 

    My mother name Sajida she house wife' My father name sarvar his atou driver and I hv Inder brother

  • Answered Anonymously
  • Q2. Education family background
  • Ans. 

    My father name sir sarvar pasha he is auto driver my mother name Sajida she is housewife I have one brother

  • Answered Anonymously
  • Q3. Personal information
Round 3 - One-on-one 

(2 Questions)

  • Q1. Story reading and writing
  • Q2. Graping information
Round 4 - Technical 

(2 Questions)

  • Q1. Code Speed type
  • Ans. 

    Code Speed type question

    • Understand the requirements of the code speed type

    • Analyze the code and identify any errors or inefficiencies

    • Optimize the code for faster execution

    • Test the code to ensure it meets the speed requirements

  • Answered by AI
  • Q2. Having good attitude

Interview Preparation Tips

Interview preparation tips for other job seekers - Good knowledge, spreading knowledge
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Company Website and was interviewed before Jan 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Firstly i got call from random number, as you guys get also .
She is Niti Mam HR and we do the conversation. It goes well.
Second and Third Round Taken by Manager and Associates Team Member.
They Give me the task, and i have to perform according to the situation.
The interview goes very well and Easy and They all are good,
One thing more is that they give you the full time to speak and they here you and very supportive,
As I say for the last time.........
Now I'm On the way where i have to reach.
Thanks

Round 2 - Coding Test 

When it comes to screening, our philosophy is to learn and educate at the same time. With better mutual context, come better quality discussions. So we generally start off with an elevated view of the platform and then zoom in based on your areas of interest or excitement into our world.

Interview Preparation Tips

Interview preparation tips for other job seekers - To stand out during the application it's essential to customize your resume and cover letter to the job you're applying for. Highlight your relevant experience and skills that match the job
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Non voice experience
  • Ans. 

    I have 2 years of experience working in a non-voice customer support role for an e-commerce company.

    • Handled customer queries and issues through email and chat support

    • Provided product information, resolved complaints, and processed orders

    • Maintained high customer satisfaction ratings through prompt and accurate responses

  • Answered by AI
  • Q2. Written English

Interview Preparation Tips

Interview preparation tips for other job seekers - Good written and verbal skills
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. What is customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It focuses on ensuring customer satisfaction and building positive relationships.

    • Examples include answering phone calls, responding to emails, and assisting customers in person.

    • Customer service can also involve handlin...

  • Answered by AI
  • Q2. What make u belive that you can be a good customer care executive
  • Q3. What do you know about online shopping
  • Ans. 

    Online shopping is the process of buying goods and services over the internet.

    • Customers can browse products, compare prices, and make purchases online.

    • Online shopping offers convenience, a wide selection of products, and often lower prices.

    • Popular online shopping platforms include Amazon, eBay, and Walmart.

    • Payment methods for online shopping include credit/debit cards, digital wallets, and bank transfers.

    • Customers can ...

  • Answered by AI

Porter Interview FAQs

How many rounds are there in Porter Customer Service Executive interview?
Porter interview process usually has 4 rounds. The most common rounds in the Porter interview process are Resume Shortlist, Group Discussion and Aptitude Test.

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Porter Customer Service Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
Porter Customer Service Executive Salary
based on 45 salaries
₹1.6 L/yr - ₹3.1 L/yr
22% less than the average Customer Service Executive Salary in India
View more details

Porter Customer Service Executive Reviews and Ratings

based on 7 reviews

2.8/5

Rating in categories

3.3

Skill development

3.1

Work-life balance

3.4

Salary

3.2

Job security

3.2

Company culture

2.6

Promotions

3.0

Work satisfaction

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