Porter Customer Service Executive Interview Questions and Answers

Q1. Strengths and weakness
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Q1. What had you done yesterday?
Ans. 
Yesterday, I handled customer inquiries, resolved issues, and provided support via phone and email.
• Handled customer inquiries

• Resolved customer issues

• Provided support via phone and email
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Q2. What do you know about urban company?
Ans. 
Urban Company is a technology platform that connects customers with service professionals for various home services.
• Urban Company offers services like beauty and wellness, home repairs, cleaning, and more

• Customers can book services through the Urban Company app or website

• Service professionals are background checked and trained to ensure quality service

• Urban Company operates in multiple cities across India and other cou
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Q1. What have you doing in recent days?
Ans. 
I have been working on improving my communication skills and learning about new customer care techniques.
• Attending online communication workshops

• Practicing active listening during customer interactions

• Reading articles on customer service best practices
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Q2. What do you know about our company?
Ans. 
Our company is a leading provider of customer care solutions in the telecommunications industry.
• Specializes in providing customer care solutions for telecommunications companies

• Known for excellent customer service and quick problem resolution

• Offers a range of services such as technical support, billing inquiries, and account management
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Q1. What is my work onwards?
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Q2. When i will beginning my work?
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Q3. How can i do work?
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Q4. How was support for people?
Ans. 
The support for people was excellent.
• The customer care team provided prompt and efficient assistance to customers.

• They were knowledgeable and able to address customer queries and concerns effectively.

• The team showed empathy and patience while dealing with customers.

• They went above and beyond to ensure customer satisfaction.

• Examples: Resolving technical issues, providing product recommendations, handling complaints prof
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Q5. How can i take responsibility for custome?
Ans. 
Taking responsibility for customer care involves proactive communication, problem-solving, and accountability.
• Proactively communicate with customers to understand their needs and address any concerns

• Take ownership of customer issues and follow through until resolution

• Provide timely and accurate information to customers

• Demonstrate empathy and understanding towards customers

• Seek feedback from customers to continuously im...read more
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Q1. Self introduction
Ans. 
My self ruksar born and bought up in Bangalore
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Q2. Self introduction
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Myself Rukhsar born and water in Bangalore
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Q3. Personal details
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I have completed my degree
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Q4. Personal details
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I have completed my PU
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Q1. Education family background
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My mother name Sajida she house wife' My father name sarvar his atou driver and I hv Inder brother
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Q2. Education family background
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My father name sir sarvar pasha he is auto driver my mother name Sajida she is housewife I have one brother
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Q3. Personal information
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Q1. Story reading and writing
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Q2. Graping information
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Q1. Code Speed type
Ans. 
Code Speed type question
• Understand the requirements of the code speed type

• Analyze the code and identify any errors or inefficiencies

• Optimize the code for faster execution

• Test the code to ensure it meets the speed requirements
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Q2. Having good attitude
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Q1. Non voice experience
Ans. 
I have 2 years of experience working in a non-voice customer support role for an e-commerce company.
• Handled customer queries and issues through email and chat support

• Provided product information, resolved complaints, and processed orders

• Maintained high customer satisfaction ratings through prompt and accurate responses
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Q2. Written English
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Q1. Where i should go for job
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Q1. Where is my job will be
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Q1. Tell me something about your self
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Q2. Weakness or strength
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Q3. Last working day
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Firstly i got call from random number, as you guys get also .
She is Niti Mam HR and we do the conversation. It goes well.
Second and Third Round Taken by Manager and Associates Team Member.
They Give me the task, and i have to perform according to the situation.
The interview goes very well and Easy and They all are good,
One thing more is that they give you the full time to speak and they here you and very supportive,
As I say for the last time.........
Now I'm On the way where i have to reach.
Thanks

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