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Porter Customer Service Executive Reviews

Updated 17 Feb, 2025

Overall Rating

2.8/5

based on 7 reviews

Rating distribution

5

2 (28.6%)

4

2 (28.6%)

3

0 (0%)

2

0 (0%)

1

3 (42.9%)

Category Ratings

3.4

Salary

3.3

Skill development

3.2

Company culture

3.2

Job security

3.1

Work-life balance

3.0

Work satisfaction

2.6

Promotions

What employees say about Porter?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

50% employees reported

Flexible timing

83% employees reported

No travel

60% employees reported

View more detailed insights

Gender based rating

1.9

Rated by Women

3 reviews

4.0

Rated by Men

3 reviews

Porter is rated 2.8 out of 5 stars on AmbitionBox, based on 7 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with ... Read more

Porter is rated 2.8 out of 5 stars on AmbitionBox, based on 7 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

7 reviews found

Sort by: Popular

Customer Service Executive in Mumbai (working remotely)

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Dec 2023

Likes

cant explain but people are seraching for this type of superb opportunity n i already got it .

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

higher level people.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive (working remotely)

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Feb 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Overall Rating

Customer Service Executive (working remotely)

Full Time

·

Business Intelligence & Analytics Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Oct 2024

Likes

Nothing is there to liked

Dislikes

This process is only client oriented . Everything depends on client he want to stay in this process or not totally depends upon cleint

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive (working remotely)

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 10 May 2023

Likes

I like to work Porter

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing to say all good

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Andheri Marol Naka

Spot cc Department

1.0

Overall Rating

1.0

Category Ratings

4.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 29 Dec 2020

Likes

I have work but in this covid time company have removed me because of my network issue more then 2 months over I not getting job because u didn't proved me experience letter and releving letter

Salary - Good
Company culture - Excellent

Dislikes

Same above

Job security - Bad
Promotions - Bad
Work satisfaction - Bad

Work Details

Bad

Work days: Rotational Shift (Flexible Timings)

Customer Service Executive in Mumbai

Spot cc Department

1.0

Overall Rating

1.0

Category Ratings

5.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 04 Feb 2021

Likes

Work compensation and salary is good

Salary - Excellent

Dislikes

The management is not good there are so many politics in management

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Mumbai

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Feb 2021

Likes

they understand the situations.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

feeling very happy to work with porter.

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Porter.

Top trending discussions

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Interview Tips & Stories

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..

Got a question about Porter?

Ask anonymously on communities.

Similar Designation Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

Customer Care Executive in Mumbai (working remotely)

Full Time

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Back Office Department

5.0

Overall Rating

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Category Ratings

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posted on 20 Feb 2025

Likes

Yes.aI am excited to rejoin again.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I don't dislike and all good.

Sales Executive in Jaipur

Full Time

·

SCM & Logistics Department

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5.0

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Job security

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posted on 30 Jan 2025

Likes

Work -life balance

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Porter work culture is good

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Team Lead in Chandigarh

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

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Job security

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Work satisfaction

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Work-life balance

posted on 20 Nov 2024

Likes

Supportive team, corporation from manager

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Team Lead in Mumbai

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

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Job security

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Promotions

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Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 08 Nov 2024

Likes

Working environment

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Appraisal & Salary hike is very poor

Senior Associate in Bangalore / Bengaluru

Full Time

·

Legal Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

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Job security

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Promotions

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posted on 08 Aug 2024

Likes

Culture

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary appraisal slow and not transparent

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Team Lead in Ahmedabad

Full Time

·

eCommerce Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

3.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 03 Aug 2024

Likes

When start my job in this,I feel good till 5years

Salary - Good
Skill development - Good
Job security - Good
Promotions - Excellent
Work-life balance - Excellent

Dislikes

But this time . I am not feeling better because old culter is welll but now not good so

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Team Lead in Mumbai

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 03 Jul 2024

Likes

on time salary and work culture

Dislikes

Nothing

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Team Lead in Chandigarh

Full Time

·

Operations Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 15 Feb 2024

Likes

In starting work culture is good but after 1 year ago new hiring manager start politics and destroy work culture and start targeting employees.

Dislikes

Office politics, seniorlizm, never give credit after work done,

Salary - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Customer Service Associate in Mumbai

Full Time

·

Construction Engineering Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

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Promotions

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Work satisfaction

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Company culture

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Work-life balance

posted on 26 Jan 2024

Likes

They are fraud organisation, They like to thug customers.

Dislikes

They hang customers for long time and wont be able to resolve the issue.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Mumbai (working remotely)

Full Time

·

Retail & B2C Sales Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 03 Feb 2024

Likes

They teach me logistics and transportation very well. Payment on time no issue about salary.

Skill development - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Too much politics is there. Treat only south indians very well no job security. Team leader itself told me that, company hired lower salary ppls. And they force me for the resignation

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Other Porter Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

Business Executive in Kolkata

Full Time

·

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 18 Mar 2025

Likes

Salary on time with less as per expectation.

Dislikes

Because every Discipline team and payroll team's eye's on your salary, how to deduct and credited less salary every time. If you raise issue HR team will close the ticket without resolution. And one thing after getting the appraisal letter they are credited less salary same as a previous salary. And also you need work 11 hours every day. If not fone then they mark as a half day.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work-life balance - Bad

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Manager in Bangalore / Bengaluru

Full Time

·

Marketing Department

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Overall Rating

3.0

Category Ratings

3.0

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Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

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posted on 14 Feb 2025

Likes

The Job Security is good as they will never push you outside but try to train you and make you better if there's anything lacking

Job security - Good

Dislikes

The salary and the soft recognition to Individual Contributors is less

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Assistant Manager - Business Development in Mumbai

Full Time

·

BD / Pre Sales Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 03 Feb 2025

Likes

Working at Porter one would never feel biased behaviours in the management. A healthy work environment and employee oriented organisation, management is always available for any kind of support required.

Skill development - Good
Job security - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing as such

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Business Analyst in Bangalore / Bengaluru

Full Time

·

Product Management - Technology Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 02 Feb 2025

Likes

Decent work life balance as compared to other product companies . Good people in team

Dislikes

Promotion is fake. Biased towards men . Terrible HR policies. Less competent managers and less payscale of employees in tech.

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Business Executive in Mumbai

Full Time

·

Sales Support & Operations Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 01 Feb 2025

Likes

company admosphare is good and company culture is also good

Company culture - Excellent
Work-life balance - Good

Dislikes

Office politics and no one help you when you are in trouble and HR also not help you for any issue regarding your issues

Job security - Bad
Promotions - Poor
Work satisfaction - Poor

Work Details

Work policy: 1days week off

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Assistant Manager in Mumbai

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Oct 2024

Likes

I have the freedom to explore opportunities and work upon areas of improvement for the processes and I feel I am able to add value to the processes and the people in this organization. The culture in Porter is very simple and yet so engaging and involving at all levels. For a startup I feel the organization has evolved and is getting better day by day.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Keep an open door policy at all levels

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Senior Business Executive in Mumbai

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Salary

3.0

Skill development

2.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 18 Sep 2024

Likes

good exp but not feel good when I left porter HR will be not listen my words

Salary - Good

Dislikes

Dislike is when any employee gives and put in his opnion to Hr desk he is not doing any misuse with work not to listen anything

Job security - Poor
Promotions - Bad

Work Details

Work policy: 2 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Senior Business Development Executive in Mumbai

Full Time

·

Retail & B2C Sales Department

3.0

Overall Rating

3.0

Category Ratings

5.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 05 Sep 2024

Likes

Process is good. Company have good ethics to manage every process. Salary on time, no hidden politics inside

Salary - Excellent
Work-life balance - Good

Dislikes

All managers are poor in quality. Promotion only will those ppls who have good bond with managers. No promotions at all.

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Business Associate in Hyderabad / Secunderabad

Full Time

·

SCM & Logistics Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Jun 2024

Likes

1.On time salary 2.Office Culture and staff 3.Every 3months they will take you for outing 4.Hikes on every quoter as per your manager reviews 5.Management Support

Salary - Good
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

I worked in this company for just 1year ....No Bad opinion or bad situation I faced but due to some company projects loss we left the organisation with proper benefits and all .

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Senior Marketing Manager in Bangalore / Bengaluru

Full Time

·

Marketing Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 30 Apr 2024

Likes

Really smart people around me, always something new to learn from them. Freedom to experiment and learn and grow.

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Work-life balance - Good

Dislikes

There is some sort of groups developing in various departments which means there is politics at some level. The marketing team is understaffed and undervalued while product and tech teams are overvalued.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

More about working at Porter

#12 Best Tech Startup - 2021

HQ - Bangalore,Karnataka, India
Internet
1k-5k Employees (India)

Tell us how to improve this page.

Porter Reviews by Designations

Porter Business Associate Reviews
Porter Business Executive Reviews
Porter Senior Business Associate Reviews
Porter Customer Care Executive Reviews
Porter Assistant Manager Reviews
Porter Senior Business Executive Reviews
Show more
Porter Business Development Executive Reviews
Porter Senior Manager Reviews
Porter Delivery Boy Reviews
Porter Team Lead Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 7 Porter reviews submitted by Porter employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Porter is the right company for you. 50% of employees reported the working d...ays at Porter as Rotational Shift. 83% employees reported the work timings at Porter as Flexible timing. Read more

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Porter Customer Service Executive Reviews

Porter Customer Service Executive Salary

based on 40 salaries

₹1.6 L/yr - ₹3.1 L/yr

22% less than the average Customer Service Executive Salary in India

View more details

Employee Benefits for Porter Customer Service Executive

Office cab/shuttle

2 total responses

Free meal

2 total responses

Child care facility

1 total response

Office gym

1 total response

+1 more benefit

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