PnV Techno Consulting Services Senior Technical Support Engineer Interview Questions and Answers

A lot basic questions it's easy

Q1. A bit more about the basic technical questions
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Q2. What is your knowledge on AI?
Ans. 
I have a strong knowledge of AI, including machine learning, deep learning, natural language processing, and computer vision.
• Familiar with machine learning algorithms such as linear regression, decision trees, and neural networks

• Experience with deep learning frameworks like TensorFlow and PyTorch

• Knowledge of natural language processing techniques for text analysis and sentiment analysis

• Understanding of computer vision ...read more
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Q1. Where I would see my self in next 5 years!!!!
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Q1. Network problem and desktop support related questions
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Q1. Technical questions for interview
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Q1. Introduce yourself and run through the resume
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Q2. Educational background and qualifications
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Q1. Technical interview with team leader
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Q1. Walk me through your day to day work
Ans. 
As a Senior Technical Support Engineer, my day-to-day work involves troubleshooting technical issues, providing solutions to customers, and collaborating with cross-functional teams.
• Reviewing and responding to customer support tickets

• Collaborating with cross-functional teams to resolve complex technical issues

• Providing technical guidance and support to junior team members

• Documenting technical issues and solutions for f...read more
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Q2. Discuss technical support Engineer work as per questions supurting L1 & L2 queries.
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Q1. Tell me about yourself
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I am a dedicated and experienced Service Desk Engineer with a passion for solving technical issues and providing excellent customer support.
• Over 5 years of experience in IT support roles

• Proficient in troubleshooting hardware and software issues

• Strong communication skills and ability to work under pressure

• Certified in ITIL and CompTIA A+

• Previous experience in managing service desk tickets and resolving user queries
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Q2. Tell me about your project
Ans. 
I recently completed a project to implement a new IT ticketing system for a large organization.
• Researched and evaluated different ticketing systems available in the market

• Collaborated with stakeholders to gather requirements and customize the system to meet their needs

• Provided training to end users on how to use the new ticketing system

• Conducted testing and troubleshooting to ensure smooth implementation
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Q3. Speak on any topic you like
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Q4. Why do you want to join our company
Ans. 
I am impressed by your company's reputation for providing excellent customer service and innovative solutions.
• I admire your company's commitment to customer satisfaction

• I am excited about the opportunity to work with cutting-edge technology

• I believe my skills and experience align well with the company's values and goals
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Q5. Are you willing to do night shift
Ans. 
Yes, I am willing to do night shifts as required for the role.
• I understand that night shifts may be necessary to provide 24/7 support to users.

• I am flexible with my schedule and can adjust to working during nighttime hours.

• I have previous experience working night shifts in a similar role.

• I am aware of the importance of maintaining a healthy work-life balance even when working night shifts.
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Q6. Are you able to commute
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Q7. Any random question on your resume
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Q1. Name & bio & education
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Q2. Future goals & achievements.
Ans. 
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department
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Q1. What is dhcp ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors
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Q2. How to boot a new laptop
Ans. 
To boot a new laptop, you need to press the power button and wait for the operating system to load.
• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted
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Q1. Networking question about class a - e
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Q2. Tricky question about topology
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First Round was assessment test round, Which includes English + Cognitive questions

Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
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Q1. Brief self introduction
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Q1. For fresher, How do you troubleshoot when user is getting a blue screen error?
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