PhonePe Sales Representative Interview Questions and Answers

Basic aptitude test was given

Q1. Explain about your current KRA
Ans. 
My current KRA involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.
• Responding to customer inquiries via phone, email, and chat

• Resolving customer complaints and issues in a timely manner

• Ensuring customer satisfaction by providing excellent service

• Maintaining accurate records of customer interactions and transactions
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Q2. Share a tough situation at work and how did you handle the case and came out with a positive outcome?
Ans. 
Handled a difficult customer complaint by actively listening, empathizing, and finding a solution that satisfied the customer.
• Remained calm and composed while listening to the customer's concerns

• Empathized with the customer's frustration and validated their feelings

• Offered a solution that addressed the customer's issue and exceeded their expectations

• Followed up with the customer to ensure their satisfaction and build r
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