Pennar Industries Order Management Associate Interview Questions and Answers

Handle customer priority by understanding their needs, communicating effectively, and resolving issues promptly.

• Listen actively to customer concerns and prioritize their needs

• Communicate clearly and effectively to manage expectations

• Resolve issues promptly and efficiently to meet customer expectations

• Provide personalized solutions to enhance customer satisfaction

Communicate with the customer to understand the issue, apologize for the inconvenience, investigate the discrepancy, and offer a resolution.

• Apologize for the inconvenience caused to the customer

• Communicate with the customer to understand the issue and gather necessary information

• Investigate the discrepancy in pricing to identify the root cause

• Offer a resolution such as a refund, discount, or adjustment in the billing

• En...read more