Pegasystems Associate Technical Support Engineer Interview Questions and Answers

Q1. Basics of mechanical engineering
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Q2. Stress, strain and some basic definitions
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Q3. Constrain in autocad/solidworks
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Constrain is a tool used in AutoCAD/SolidWorks to restrict the movement of objects.
• Constraining objects ensures that they maintain a specific position or relationship to other objects

• Examples of constraints include horizontal, vertical, tangent, and concentric constraints

• Constraints can be added manually or automatically using the software's constraint tools
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Q4. Basic tools of solidworks
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Basic tools of SolidWorks include sketching, modeling, assembly, and drawing tools.
• Sketching tools: used to create 2D sketches that can be extruded or revolved to create 3D models

• Modeling tools: used to create 3D models by extruding, revolving, sweeping, lofting, and more

• Assembly tools: used to assemble multiple parts into a single model

• Drawing tools: used to create 2D drawings of 3D models for manufacturing or documen
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Q1. Brief summary about my self
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I am a dedicated and experienced technical support engineer with a strong background in troubleshooting and problem-solving.
• Over 5 years of experience in providing technical support to customers

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in troubleshooting network connectivity problems

• Excellent communication and customer service skills

• Ability to work under pressure and meet tight deadline
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Q2. Asked about My family background
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Q3. Asked about my education
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Q1. Support Role Questions 1) Like explaining a case which was done in your previous role and experience
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Q2. Questions on Javascript
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Q1. Technical Interview questions on Javascript, HTML, CSS and behavioural
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Q1. Manager Questions based on Position and previous work experience.
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Q1. How does internet works
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Q2. HTTP codes SQL troubleshooting
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Q1. SQL python java
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Q1. Salary negotiations
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Q2. Work shifts questions
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Few Technical bits too apart from aptitude

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Q1. Basic Networking Questions and cse topics
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Q1. About Projects and Personal Questions
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Q1. Few linux commands
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Q2. Explain few, Any command for example
Ans. 
Some common commands for technical support engineers include ping, ipconfig, and tracert.
• Ping: Used to test the reachability of a host on an IP network.

• Ipconfig: Displays all current TCP/IP network configuration values.

• Tracert: Shows the route that packets take to reach a specified destination.
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Q1. Tell me about yourself and past experiences
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Q1. Linux environment, hardware issues, navigation in linux, logs.
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Q1. Discussion about past experience and current roll
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Q1. About projects which I have worked on hybris
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Q2. Tools in hybris used
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Hybris uses various tools for development and support tasks.
• Eclipse IDE for development

• Hybris Administration Console for configuration

• HAC for monitoring and troubleshooting

• Ant for building and deploying

• Jenkins for continuous integration
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Q1. Question related to L3 and L2 topics
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Q1. Salary expectation. Relocation
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