PC Financial Services Collection Officer Interview Questions and Answers for Freshers

I would try to understand the reason for their non-cooperation and find a solution to address their concerns.

• I would listen to their grievances and try to empathize with their situation.

• I would explain the consequences of non-payment and the benefits of timely repayment.

• I would offer them flexible repayment options or negotiate a settlement if possible.

• If necessary, I would escalate the issue to a higher authority or l...read more

Handle NPA customers by understanding their situation and offering solutions to help them repay their debts.

• Listen to their concerns and empathize with their situation

• Offer flexible repayment options based on their financial situation

• Provide clear communication and follow-up regularly

• Consider legal action as a last resort

• Maintain professionalism and respect at all times

Buckets handled depend on the type of debt and its age.

• Buckets are categorized based on the number of days past due.

• Typically, buckets range from 0-30 days, 31-60 days, 61-90 days, and so on.

• The collection officer will handle the buckets assigned to them based on their experience and expertise.

• They will work to recover the debt from each bucket, starting with the oldest and most delinquent debts first.