PayPal Risk Operations Agent Interview Questions and Answers

Different ways of CRM include operational, analytical, and collaborative CRM.

• Operational CRM focuses on automating and improving customer-facing processes such as sales, marketing, and customer service.

• Analytical CRM uses data analysis to gain insights into customer behavior and preferences, allowing for more targeted marketing and personalized experiences.

• Collaborative CRM involves integrating customer data across dif...read more

Financial statements include balance sheet, income statement, and cash flow statement. Analysis involves ratio analysis and trend analysis.

• Balance sheet shows assets, liabilities, and equity at a specific point in time

• Income statement shows revenue, expenses, and profit/loss over a period of time

• Cash flow statement shows cash inflows and outflows over a period of time

• Ratio analysis involves comparing financial ratios t...read more

Cross border analysis of statements involves examining financial statements of companies operating in different countries.

• It helps identify potential risks and opportunities for investment

• It involves analyzing financial statements of companies operating in different countries

• Factors such as currency exchange rates, political stability, and regulatory environment are taken into consideration

• Example: Analyzing the financ...read more

Financial analysis methods include ratio analysis, trend analysis, and cash flow analysis.

• Ratio analysis involves comparing financial ratios to industry benchmarks or historical data.

• Trend analysis looks at changes in financial data over time to identify patterns and potential future outcomes.

• Cash flow analysis examines the inflows and outflows of cash to determine a company's liquidity and ability to meet financial ob

Different joins are used in SQL to combine rows from two or more tables based on a related column between them.

• Inner Join: Returns rows when there is at least one match in both tables.

• Left Join (or Left Outer Join): Returns all rows from the left table and the matched rows from the right table.

• Right Join (or Right Outer Join): Returns all rows from the right table and the matched rows from the left table.

• Full Join (or ...read more

Different types of risk include market risk, credit risk, operational risk, and liquidity risk.

• Market risk: the risk of financial loss due to changes in market conditions

• Credit risk: the risk of loss due to a borrower not repaying a loan or debt

• Operational risk: the risk of loss due to internal processes, people, and systems

• Liquidity risk: the risk of not being able to meet financial obligations due to lack of liquid a

Key metrics to track risk include volatility, value at risk, stress testing, and correlation analysis.

• Volatility: Measure of the dispersion of returns for a given security or market index.

• Value at Risk (VaR): Estimate of potential loss on an investment over a specific time period.

• Stress testing: Assessing the impact of extreme events on a portfolio or financial system.

• Correlation analysis: Examining the relationship be...read more