Optum Global Solutions BPO Information Processing Specialist Interview Questions and Answers

The aptitude test was hard, with over 70% of people likely to fail. However, by thinking practically and answering seriously, we can pass this round easily. There are 20 questions, but they don't reveal the cut-off marks or our scores. In my opinion, the cut-off may be 15 because I cleared this round and I think I scored 15. This is just my guess, as they didn't tell me my exact score.

Q1. Self introduction
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Q2. About family background
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Q3. Challenging Decision i took in my life
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Q4. Some 4-5 mathematical questions
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Q5. Talk about how was your last week?
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Q6. Customer needs discount but you need to sell the product without giving any discount.
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Q1. Explain the process for OTC
Ans. 
OTC stands for Over-the-Counter, referring to the process of trading financial instruments directly between two parties without the need for a centralized exchange.
• OTC transactions are conducted directly between buyers and sellers, without the need for a centralized exchange.

• OTC markets are decentralized and allow for more flexibility in terms of pricing and negotiation.

• Common examples of OTC instruments include stocks...read more
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Q2. Explain the process for P2P
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P2P (Procure-to-Pay) is the process of obtaining and paying for goods and services from suppliers.
• The process starts with identifying the need for a product or service.

• Next, a purchase order is created and sent to the supplier.

• Upon receiving the goods or services, an invoice is generated by the supplier.

• The invoice is matched with the purchase order and goods receipt.

• Finally, payment is made to the supplier.

• Example: Co...read more
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Q1. Self introduction
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Q2. Comments testing test
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Versant test was conducted. Initially i felt difficult but with practice i was able to make through

Q1. Introduce yourself
Ans. 
I am a dedicated and experienced BPO Executive with a strong background in customer service and team management.
• Over 5 years of experience in the BPO industry

• Skilled in managing customer inquiries and escalations

• Proven track record of meeting and exceeding KPIs

• Strong leadership and team management skills

• Proficient in using CRM systems and call center software
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Q2. Speak in hindi for 3 minutes
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I will speak in Hindi for 3 minutes
• I will talk about my background and experience in Hindi

• I will discuss my strengths and skills in Hindi

• I will explain why I am a good fit for the BPO Executive role in Hindi
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Q1. What prompted you to choose a non-technical background despite having a technical background?
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I chose a non-technical background to explore different career opportunities and develop a well-rounded skill set.
• I wanted to broaden my knowledge and skills beyond just technical expertise.

• I was interested in exploring different career paths that aligned more with my personal interests and strengths.

• I believed that a non-technical background would provide me with a more diverse set of skills that could be valuable in ...read more
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Q1. Tell me about yourself - Professional background
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Q2. Do you have an experience in technical support field?
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Q1. Family, educational and professional background
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Q2. What is that thing that cognizant should know about you?
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Q1. Tell me about yourself?
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I am a detail-oriented individual with strong analytical skills and a background in transaction processing.
• I have a Bachelor's degree in Finance and experience working in a financial institution.

• I am proficient in using various software and tools for transaction processing.

• I have a keen eye for accuracy and can work efficiently under pressure.

• I am a team player and can communicate effectively with colleagues and client
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Q2. What is business process outsourcing?
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Business process outsourcing is when a company contracts out specific business tasks to a third-party provider.
• Companies outsource tasks like customer service, payroll processing, and IT services to save costs and improve efficiency.

• Outsourcing can be done domestically or internationally, depending on the company's needs and budget.

• Popular outsourcing destinations include India, the Philippines, and Eastern Europe.

• Outs...read more
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