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Omega Healthcare
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I was interviewed before Sep 2022.
SLA stands for Service Level Agreement. Priorities in ticketing tools include categorizing and prioritizing tickets based on urgency. Configuring Outlook involves setting up email accounts and preferences.
SLA is a contract between a service provider and a customer that defines the level of service expected.
Priorities in ticketing tools typically include categories like high, medium, and low, with high priority tickets ...
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posted on 1 Dec 2022
I applied via Naukri.com and was interviewed in Nov 2022. There were 2 interview rounds.
Snow is a ticketing tool used for IT support management.
Snow helps in tracking and managing IT support requests
It allows for easy communication between IT support and end-users
Snow provides analytics and reporting features for IT support performance
Examples of Snow ticketing tool include ServiceNow and Jira Service Desk
posted on 24 Dec 2023
I applied via Referral and was interviewed before Dec 2022. There were 4 interview rounds.
posted on 24 May 2022
I was interviewed in Apr 2022.
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