Old Navy Sales Representative Interview Questions and Answers

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Q1. What are the ways to earn money?
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Q1. Customer value for sales
Ans. 
Customer value for sales is the perceived benefits that a customer receives from a product or service compared to the cost.
• Customer value is essential in sales as it helps to differentiate your product or service from competitors.

• Understanding the customer's needs and preferences is crucial in delivering value.

• Providing excellent customer service and support can enhance the perceived value of the product or service.

• Off...read more
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Q2. What is retail and benifit
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Retail refers to the sale of goods or services directly to consumers, while benefits include convenience, variety, and competitive pricing.
• Retail involves selling products or services to consumers through physical or online stores

• Benefits of retail include convenience for customers to access products easily

• Retail offers a wide variety of products for customers to choose from

• Competitive pricing in retail allows customer...read more
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Q1. What type of technology
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Q2. Technology Coding test
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Basic English language test

Q1. Basic Introduction
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Q2. Role and responsibility in previous organization
Ans. 
Handled customer inquiries, resolved issues, and provided product information in a timely and professional manner.
• Managed high volume of incoming calls and emails

• Assisted customers with placing orders and tracking shipments

• Resolved customer complaints and issues to ensure customer satisfaction

• Provided product knowledge and recommendations to customers

• Collaborated with other departments to address customer concerns
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Basic analytics and logical reasoning

Q1. Expected CTC and previous experience
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Expected CTC and previous experience
• Expected CTC: I am looking for a competitive salary based on my experience and skills.

• Previous experience: I have 2 years of experience in customer service at XYZ company.

• I am open to discussing salary expectations based on the job requirements and market standards.
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Q1. Situational based questions, previous experience, salary discussion
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Q1. Why u want work here
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Q2. What is your 5 strength
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Q1. Keep positive, work hard with smart way
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