Old Navy Interview Questions and Answers

Q1. What is sales and what do you think about sales
Ans. 
Sales is the process of convincing potential customers to buy a product or service.
• Sales involves identifying customer needs and providing solutions

• It requires effective communication and persuasion skills

• Sales is important for the growth and success of a business

• Examples include selling cars, insurance, or software
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Q2. When the customer speaks rude what will be your response
Ans. 
I will remain calm and professional, and try to understand the root of their frustration.
• Acknowledge their frustration and apologize for any inconvenience

• Listen actively to their concerns and try to empathize with their situation

• Offer solutions or alternatives to address their issue

• If necessary, involve a manager or supervisor to assist in resolving the situation

• Maintain a positive attitude and avoid taking their behav
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Q1. Tell me about ur self? What's your hobbies? Where are u from ?As im from lucknow but satying in delhi for past 4 months so they ask me delhi is good or lucknow, I said lucknow with an appropriate reason...read more
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Q2. What are important pillars of sales -they are Active listening, professionalism in communication , patience, be polite these are some and u can add many others . Last questions was sell me this pen , ...read more
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Q1. Just to describe your previous office work
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Q1. What types of lenses are available at Lenskart?
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Q2. What is the formula for calculating Net Promoter Score (NPS)?
Ans. 
Net Promoter Score (NPS) measures customer loyalty through survey responses on a scale of 0-10.
• NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

• Promoters are respondents who score 9-10, indicating high loyalty.

• Detractors score 0-6, indicating dissatisfaction.

• Passives score 7-8 and do not directly affect the NPS calculation.

• Example: If 60% are Promoters and 20% are Detractor
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Q3. What is the pricing structure for lenses?
Ans. 
Lenses pricing varies based on type, material, coatings, and prescription needs.
• Basic single vision lenses typically range from $100 to $200.

• Progressive lenses can cost between $250 and $600, depending on features.

• Specialty lenses, like those for astigmatism, may add $50 to $150.

• Coatings such as anti-reflective or blue light filtering can add $30 to $100.
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Q4. What is the procedure for handling the billing process?
Ans. 
The billing process involves accurate transaction recording, payment processing, and customer communication.
• 1. Verify the items purchased: Ensure all items are scanned correctly and match the customer's order.

• 2. Calculate the total: Add up the prices, including taxes and discounts, to determine the final amount.

• 3. Present the bill: Clearly communicate the total amount due to the customer, breaking down the costs if nec...read more
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Q5. What materials are typically used in the production of frames?
Ans. 
Frames are made from various materials, each offering unique benefits for durability, aesthetics, and functionality.
• Wood: Commonly used for its natural look and strength; examples include oak and pine.

• Metal: Aluminum and stainless steel are popular for their durability and modern appearance.

• Plastic: Lightweight and versatile; often used in budget-friendly frames.

• Composite: Made from a mix of materials, offering a balan
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Q6. What brands are available at Lenskart?
Ans. 
Lenskart offers a wide range of eyewear brands, catering to various styles and budgets.
• Lenskart's own brand: Lenskart offers stylish and affordable eyewear under its own label.

• Premium brands: They carry high-end brands like Ray-Ban and Oakley for luxury seekers.

• Fashion-forward options: Brands like Vogue Eyewear and Carrera are available for trendy styles.

• Kids' collection: Lenskart also features brands like Disney for c...read more
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Q7. What is the exchange policy for sunglasses and eyeglasses?
Ans. 
Our exchange policy for sunglasses and eyeglasses allows for hassle-free returns within a specified period under certain conditions.
• Exchanges are accepted within 30 days of purchase with a valid receipt.

• Items must be in original condition, unworn, and with all tags attached.

• Prescription eyeglasses can be exchanged if there is a manufacturing defect.

• Sunglasses with scratches or damage may not be eligible for exchange un
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Q8. What are the insurance policies related to frames at Lenskart?
Ans. 
Lenskart offers various insurance policies for frames, ensuring customer satisfaction and protection against damages.
• Lenskart provides a warranty on frames, covering manufacturing defects.

• Customers can opt for accidental damage protection, which covers repairs or replacements.

• Some policies may include coverage for scratches or breakage within a specified period.

• Example: If a frame breaks within 6 months due to accident
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Q9. What are the different types of membership and their benefits?
Ans. 
Membership types vary by organization, offering benefits like discounts, exclusive access, and rewards tailored to member needs.
• Basic Membership: Offers essential benefits like access to services and products at standard rates.

• Premium Membership: Includes additional perks such as discounts, priority service, and exclusive events.

• Family Membership: Provides benefits for multiple family members, often at a reduced rate c...read more
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Q10. What are the various types of shapes available in spectacles and sunglasses?
Ans. 
Spectacles and sunglasses come in various shapes, each catering to different styles and face shapes.
• Round: Soft curves, suitable for angular faces. Example: John Lennon glasses.

• Square: Bold and structured, ideal for round faces. Example: Ray-Ban Wayfarers.

• Aviator: Teardrop shape, originally designed for pilots. Example: Classic aviators by Ray-Ban.

• Cat-eye: Upswept outer edges, popular in vintage styles. Example: Cat-ey...read more
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Q11. What is the difference between bifocal lenses and progressive lenses?
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Q1. How will you handel a dissatisfied customer?
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Q2. Salary Expectations
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Q1. # Tell me about yourself
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Q2. # What is your hobbies
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Q3. # How you came to know about lenskart, who referred you
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Q4. # What do you know about lenskart
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Some demonstration of sales role and short description of lenskart

Q1. We were taught all about there product, what type of services we provide and vision of the Lenskart. Where twice a week we were tested twice a week which were also final round of Screening
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